CrazyCall
AUGUST 8, 2019
, 9 of their calls haven’t reached any of your agents as people decided not to wait for the answer and simply hang up: Call Abandonment Rate = 9/150 x 100% = 6%. Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. Outbound Calls per Day.
JustCall
APRIL 5, 2022
Call insights. This is a very handy feature for sales managers and supervisors. It is also useful for companies that outsource their sales operations to external vendors. It helps them identify patterns in the sales process, improve the agent’s performance and increase sales conversion rates.
JustCall
MARCH 21, 2022
In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years.
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