Remove Abandon Call Remove Call flow Remove Knowledge Base Remove Wait times
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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. How to decrease the Abandonment Rate ?

article thumbnail

Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. How to decrease the Abandonment Rate ?