Top 6 Convoso Alternatives and Competitors: Features and Pricing [Expert Analysis]

Using Convoso, but not happy? We’ve heard that before.

While Convoso offers valuable features, the platform does have shortcomings that don’t sit well with a lot of users: an unintuitive and clunky UI, limited integration options, and steep pricing plans.

The good news? There are a lot of better alternatives to Convoso that offer all of its strengths and none of its weaknesses. Let’s explore six such alternative auto dialers.

You’re probably considering Convoso alternatives because

1. You’re looking for greater integration flexibility

Seamless integration is crucial for optimal performance. Imagine your existing tech stack as a well-oiled machine, where data flows effortlessly between tools and applications.

Now, consider Convoso’s integration capabilities. If it struggles to seamlessly connect with your established ecosystem, it can quickly become a siloed entity, disrupting data flow and hindering overall workflow efficiency. This can lead to critical information being trapped in isolated pockets, hindering valuable insights and creating unnecessary friction.

By choosing an auto dialer that speaks the same language as your tech stack, you can ensure a harmonious flow of data, optimize your workflow, and ultimately unlock the full potential of your outbound efforts.

2. You need a more affordable dialer

Let’s face it; not everyone has pockets lined with platinum. While Convoso packs a punch, its price tag can be a hefty investment, especially for smaller teams or budget-conscious ventures. Think bootstrapping startup or lean, mean sales machine – every penny counts. For these go-getters, a hefty price tag can feel like a lead weight tied to their ankle, slowing down their growth and ROI potential.

Remember, affordability doesn’t have to mean sacrificing quality. You should opt for an auto dialer that fuels your outreach efforts without putting a strain on your wallet

3. You want better coaching features

Call recordings and analytical insights help your team lead to better coach agents. Call transcriptions and call scoring are the tools you can use to judge your team’s performance. Convoso doesn’t provide that.

Imagine a lead almost on the verge of closing, drops off! What went wrong? With Convoso, there’s no way to analyze the call, monitor sentiment and train agents better so that the next call can be more seamless!

Every customer interaction has some valuable insight, and losing these insights is almost the same as losing valuable business.

On the plus side, Convoso has a powerful conversational AI tool that can help in customer interaction, but then, it does not offer conversation intelligence capabilities. Conversation intelligence uses AI to analyze conversation, understand context, and identify pain points to track the performance of agents.

So, if you are looking to make your agents into better deal-closers, track their performance, and provide them with constant guidance during and after the call, an auto dialer with conversation intelligence capability is an absolute must-have for your business.

Top 6 Convoso alternatives and competitors:

Platforms	Free Trial	Starting Price	Best for	Falls short
Convoso	7 days	$35	Compliance-heavy companies looking for CRM integration and automation tools	Less user friendly interface
JustCall	14 days	$19	SMBs and fast growing businesses looking for feature packed communication platform within budget	Limited reporting options
DialPad	14 days	$15	Teams seeking call analytics for sales and support teams	Limited international call options
RingCentral	14 days	$20	If you are looking for all-in-one communication platform	Expensive for high-volume calling
Five9	0 days	$149	If high-volume contact center solution is your need	Complex set-up and user interface
CloudTalk	14 days	$25	If User-friendly and budget-friendly options are your priority	Feature set is less extensive than competitors
DialerHQ	10 days*	$11.99*	Power dialer features with lead management tools	Lacks built-in CRM integration

JustCall

JustCall is one of the best Convoso auto dialer alternatives available in the market. It is a comprehensive solution that is well-suited for businesses with high outbound calling activities. It includes a robust dialer, as well as platform features such as call recording, voicemail transcription, and call analytics. JustCall is also easy to deploy and integrates seamlessly with a variety of CRMs.

Key auto dialer features of JustCall:

• Lower abandonment call rate: Dial one contact at a time for personalized attention and reduced abandoned calls.
• No idle time: Eliminate agent downtime between calls with automatic dialing for maximum call volume per hour.
• Targeted outreach: Connect with high-value leads efficiently, focusing efforts on those more likely to engage.
• Personalized touch: Single-line dialing allows for deeper conversations and stronger connections, improving lead conversion rates.
• Boost efficiency: Automate busywork and maximize agent productivity with the power of auto dialing.

Customer review

“Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren’t part of the normal set-up. The software works great – both inbound and outbound calls, but the thing that really sets the company apart is the support. I’ve thrown some next level problems at them, expecting them to say “sorry, but no” – I always get “sure, no problem”. Well done.” – Matthew B., Director.

“JustCall is a great application for making and receiving Phone Calls and sending & receiving SMS Texts. It works well with Pipedrive CRM and integrates easily. Plus the JusCall interface allows for a lot of customization and control for one person or a team/company. Customer Support via their Chat is great and the knowledge base is very thorough.” – Jeff B., Business Owner.

Pros & cons

Pros	Cons
Auto dialer with searchable transcriptions, which is easy to use	Limited built-in integration; custom option available
Flexible pricing options that fit every budget
Reliable uptime records and offers for good customer support
Good call quality, even for international calls

JustCall Pricing:

• Essentials: $19
• Team: $29
• Pro: $49
• Business: Custom

JustCall AI Pricing

• Team Plus: $49
• Pro: $49
• Pro Plus: $89
• Business Plan: Custom

Learn more about JustCall Pricing plans and features.

Why JustCall over Convoso

Both Convoso and JustCall are strong contenders, each catering to specific needs and priorities.
Convoso has several integration capabilities with various CRM platforms. It offers reporting functionalities for valuable insights that can help in strategic decision-making.

On the other hand, JustCall presents an attractive option for teams seeking a feature-packed auto dialer at a budget-conscious price point. JustCall also boasts a comprehensive feature set that extends beyond basic calling. Imagine having power dialers for rapid connections, automatic call distribution for optimizing call routing, and insightful recordings with advanced analytics for strategic analysis. Moreover, the platform seamlessly integrates with a wide range of popular tools, offering flexibility and customization options.

Dialpad

Dialpad represents an interesting alternative, particularly for its AI-powered voice analytics and a great variety of other features. It provides a powerful toolset geared towards improving communication efficiency for businesses of all shapes and sizes.

Key auto dialer features:

• Call data and analytics: Get insights into your business communications, including outbound calls and text messages.
• Call handling and management: Features like call forwarding, transfers, routing configurations, and a multilevel auto attendant.
• Custom call routing: Personalize call routing rules to suit your business needs.
• Three-way calling: Facilitates group calls for better collaboration.

Customer review

“We use Dial Pad as the daily driver at my workplace. We use it multiple times a day, probably at least 100 times, daily, each user. This is the only tool we use for our main purpose, one specific purpose. all our telephonic communication.” – Fanny E., Small Business Owner.

“No phones needed, everything is there. Meetings, video chats, text messages, and other features. Makes work flow easier. Also I like how multiple people can have their own numbers and/or depts. Very easy implementing into trainings. Customer support is very professional and quick. Dialpad is used everyday in our office by multiple users. Integrating it in the office was a breeze and quick and easy set up.” – Michele P.

Pros & cons

Pros	Cons
Uses AI for transcriptions, sentiment analysis, and real-time coaching	Can be costlier than other dialers, especially for larger teams
Integrates with popular CRMs, calendars, and tools	Free plan allows limited minutes of calls per month
User-friendly interface with intuitive design	Comparatively fewer reporting options

Pricing

• Standard – $15
• Pro – $25
• Enterprise – Custom Quote

Is DialPad better than JustCall?

While Dialpad excels in AI-powered features, JustCall might be a better fit if cost is a concern. Its flexible pricing and pay-as-you-go options cater to smaller teams.

Additionally, JustCall boasts wider integrations with various business tools, streamlining your workflow. If your focus is on power dialing, automated outreach, or specific marketing strategies, JustCall’s feature set might offer more value.

RingCentral

In the list of Convoso auto dialer alternatives, RingCentral makes its spot. It is a reputable cloud communications industry provider that offers an extensive range of features and flexibility. It serves business communication needs for small businesses and large companies alike.

Key auto dialer features:

• Smart dialing: Choose from predictive, progressive, or preview modes to optimize call volume and agent efficiency.
• Streamlined calls: Record, transfer, or conference calls seamlessly for a smooth communication flow.
• CRM integration: Integrate with popular CRMs for automatic data logging and real-time customer access.
• Actionable insights: Generate reports on call activity, performance, and campaigns to fuel data-driven decisions.

Customer review

“The fact that it can be linked to JobDiva, is a big win. It makes it all the more easy for me to connect with the candidates without the unnecessary hassle of switching between the two applications.” – Vidushi S.

“RingCentral MVP is a game-changer. This platform seamlessly merges innovation, efficiency, and reliability, which made it a standout choice for us. Being on the team for the initial set up thene being the expert has really meant that I have done a deep dive and experienced the system in full.” – Joey D.

Pros & cons

Pros	Cons
Combines calling, messaging, and other dialer features into a single platform	Can be expensive compared to other competitors
Has a user-friendly interface and mobile app	Users experience occasional connectivity issues with specific tools
	Might not be a good choice for a business with a massive call volume

Pricing

• Core
  • Annually: $20.00/user/mo
  • Monthly: $30.00/user/mo
• Advanced
  • Annually: $25.00/user/mo
  • Monthly: $35.00/user/mo
• Ultra
  • Annually: $35.00/user/mo
  • Monthly: $45.00/user/mo

Is RingCentral better than JustCall?

RingCentral shines in unified communication, but for budget-conscious teams focused on outbound efforts, JustCall takes the lead. Its flexible pricing and wider integrations keep costs low and workflows smooth. Power dialer features and multi-channel outreach cater specifically to marketing strategies, while a user-friendly interface makes adoption easy.

While RingCentral might be a powerhouse for large enterprises, JustCall empowers smaller teams to conquer outbound outreach without breaking the bank.

Five9

Five 9, a feature-rich Convoso auto dialer alternative, offers a complete package of features that address different aspects of contact center management. The platform is particularly remarkable for its smart routing, widespread CRM support, and comprehensive reporting features.

Key auto dialer features:

• 6 auto dialer modes: Choose from Predictive, Progressive, Power, Preview, TCPA, or Certified Caller, adapting to any campaign and team size.
• AI-powered routing: Connect callers with the perfect agent instantly, minimizing hold times and maximizing satisfaction.
• CRM integration: Seamless integration with Salesforce, Zendesk, and more for effortless data sync and a unified agent experience.
• Analytics: Actionable insights for analyzing metrics, performance, and sentiment to optimize your entire contact center.

Customer review

“Customization of data to both add and take out of the application. It also allows you to customize integrations of different applications and is very easy to use and implement. If you ever have any issues their Customer support is always available and very quick to respond.” – Five9 User.

“Technical support has been beneficial in solving some of the issues their platform has” – Eduardo C.

Pros and Cons

Pros	Cons
Have extensive experience in the CCaaS market	Expensive option
Offers a broad range of features including AI-powered tools for calling, advanced analytics	Limited reporting flexibility
Provides open APIs for seamless integration with existing CRMS, marketing automation, and other tools	Complexity to navigate through the feature-rich platform

Pricing

• Digital – $149
• Core – $149
• Premium – $169
• Optimum – $199
• Ultimate – $229

Is Five9 better than JustCall?

Industry experts seeking a cost-effective and user-friendly dialer might find JustCall a sweet spot compared to Five9.

While Five9 caters to complex needs with a hefty price tag, JustCall’s flexible plans and wider integrations streamline workflows without breaking the bank. Its focus on outbound features like power dialing and multi-channel outreach caters directly to specific marketing strategies, saving you from paying for unused functionalities.

While Five9 boasts industry leadership, JustCall’s intuitive interface makes it easier for teams to adopt, reducing training time and maximizing efficiency.

CloudTalk

CloudTalk is a cloud-based call center software designed for both sales and support teams of varying sizes. It is a good Convoso auto dialer alternative as it aims to enhance customer experiences through personalized, data-driven customer interactions. CloudTalk offers local, mobile, or toll-free numbers from over 140 countries and integrates with important tools like CRM, helpdesk, or e-commerce platforms.

Key auto dialer features:

• Click-to-call functionality: It facilitates easy calling directly from the browser or app.
• Automated call distribution: Routes calls to the appropriate agents quickly.
• Dialing modes: Choose from Smart Dialer, Power Dialer, and Predictive Dialer to connect with agents, high volume calling, and AI-powered optimization.
• Call routing: Route calls intelligently based on caller ID, time of day, or agent skills to make sure calls reach the right person quickly.

Customer review

“What I like best about CloudTalk is that we use it on a daily basis for both outbound cold calling and customer support. This regular use highlights its reliability and efficiency in our workflow. It seamlessly manages our communication interactions, making it easy to monitor, record, and analyze calls. It ensures that we provide top-notch customer support and optimize our cold calling efforts, all while maintaining an intuitive and user-friendly experience. The ease of integration with our existing tools is another standout feature, allowing us to seamlessly incorporate it into our daily operations. Its day-to-day practicality, combined with its integration capabilities, has made it an indispensable tool for our team.” – Amir R, Small-Business.

“This platform allows businesses to quickly and efficiently set up and manage phone lines without the need for complex hardware installation. With CloudTalk, users can easily resolve and record phone calls, create interactive voice menus, and track performance statistics. This makes CloudTalk a great tool for upgrading a company’s phone system and providing a better connection with customers.” – Radim O., Small-Business.

Pros & Cons

Pros	Cons
Flexible pricing plans are a plus point for small businesses	Lacks advanced customization for in-depth call analysis
User-friendly interface and mobile app for sales reps	Fewer AI-powered functionalities
Offers power dialing, call recording, and basic lead management tools	Acquiring phone numbers in certain regions can incur additional fees

Pricing

• Starter – $25
• Essential – $30
• Expert – $50
• Custom – Custom Quote

Is CloudTalk better than JustCall?

For industry experts with razor-sharp outbound strategies, JustCall might trump CloudTalk. Its deeper integrations, multi-channel outreach, and marketing automation tools perfectly complement sophisticated campaigns.

Plus, experts can pay-as-they-go and leverage a wider range of business tool connections, saving costs and streamlining workflows. While CloudTalk is easy to use and affordable, its basic features might not align with the expert’s specific needs.

DialerHQ

DialerHQ is a cloud-based global call and messaging platform known for its excellent call quality. Make and receive calls, send texts, and even manage a separate business line – all through one user-friendly app. It provides a seamless communication experience without any hidden fees.

Key auto dialer features

• Call routing: Set basic call routing rules based on time of day or availability.
• Click-to-dial: Initiate calls directly from websites or emails with clickable phone numbers.
• Interactive voice response: Your calls are automatically directed with pre-recorded messages for efficiency and convenience.

Customer review

“What I like most about the second phone software was that I can have another phone number no extra charge is to use my same phone and regular number” – Janice, Vet Technician.

“I like that the chat and messaging features are easy to use and navigate.” – Asia N., Youth Development Specialist.

Pros & cons

Pros	Cons
Offers call recordings and compliance features with strict regulations	Primarily focuses on basic calling and compliance recordings and lacks power dialing
Easy-to-use that helps sales rep in call management and reduces onboarding time	Have limited integrations to offer
Has a dedicated mobile app for accessibility

Pricing

• DialerHQ’s starting price is $11.99 per user per month.
• Based on your calling requirements, you can opt for a suitable plan (prices will vary).

Is DialerHQ better than JustCall?

Seasoned industry veterans crave a dialer that packs a punch, and JustCall might deliver where DialerHQ falls short.

While DialerHQ focuses on recording and compliance, JustCall offers a broader arsenal: power dialing, multi-channel outreach, and marketing automation, empowering strategic campaigns. Its wider integrations create smooth data flow and streamlined workflows, unlike DialerHQ’s limited options.

Budget-conscious experts, especially smaller teams, will appreciate JustCall’s flexible pricing and pay-as-you-go options compared to DialerHQ’s fixed plans.

If you’re making the shift, JustCall is the right call

JustCall does everything Convoso can’t, and more.

Comparing dialers, JustCall offers more dialing modes to help you sell better and has more useful lead management features. Not to mention that Convoso only offers a fraction of the integrations that JustCall does (meaning that if you change tools in your tech stack, JustCall is a better option for compatibility).

When you compare sales-relevant features that support your dialing activities, JustCall comes out ahead. Well ahead. From automatic (and searchable call transcripts) to deep conversation intelligence, JustCall gives you the competitive edge that Convoso just can’t.

Finally, when you look at platforms as a whole, JustCall can do more for your business. Strong messaging features, multi-device compatibility, and a powerful AI platform comes as part of your JustCall subscription. These features are limited or non-existent on Convoso.

The bottom line? JustCall checks more boxes as an ideal Convoso alternative. Experience the platform yourself for 14-days (free of cost), and see why it’s better than Convoso!