This Call Center Reduced Abandon Rates by 62%
Fonolo
NOVEMBER 8, 2017
It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Velocity was struggling with long hold times and a high number of abandoned calls. eBook: The ROI of Call-Backs for Your Call Center.
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