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A Recipe for Success That Always Works – Tip #22

Steve DiGioia

NOVEMBER 5, 2020

Recently, I was asked, “what makes one business successful when another similar business fails”. Well, there are many reasons but here is the foundation of success for any business. I like to call it “ a recipe for success that always works ”. Here is My Recipe for Success. MORE

Advertising Personalization Customer Service 138

Is Your Team Better With or Without You?

Steve DiGioia

OCTOBER 12, 2020

There are two viewpoints to take when answering the question; is your team better with or without you. It all depends on what is more important to you as a manager. Let’s break both sides down. Is Your Team Better With You or Without You? The Better With You Manager. MORE

Morale Surveys Management 180

Are Your Pet Peeves Putting Your Job in Danger? – Tip #9

Steve DiGioia

JULY 30, 2020

First off, what’s a “pet peeve”? Well, according to Merriam-Websters dictionary, it’s “something that annoys or bothers a person very much” Are your pet peeves putting your job in danger? I hope not. MORE

Personalization 180

You NEED To – Tip #13

Steve DiGioia

AUGUST 27, 2020

Respect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend. And it’s even worse when done to a customer. MORE

Personalization Customer Service 178

McDonald’s Hot Coffee Case and the Customer Experience

Steve DiGioia

JANUARY 18, 2021

We all know that the coffee McDonald’s sells is too hot to drink when served. If you put it to your lips, you’ll most likely receive a burn that will be far worse than anything most people have ever encountered. So why do they make their coffee so hot? MORE

Customer Experience Engineering Best practices Personalization 187

What Can the Mandalorian Teach You About Your Customer Service?

Steve DiGioia

FEBRUARY 15, 2021

The Mandalorian. The blockbuster hit on the Disney Channel. A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. MORE

Customer Service industry standards Personalization Technology 263

What Do You Do To Get Ahead? – Tip #20

Steve DiGioia

OCTOBER 15, 2020

Is your glass half-full or half-empty? Are you a positive influence or one of negativity? Do you sugar-coat things or get straight to the point? What do you do to get ahead of others and separate yourself from the competition? MORE

Personalization 158

18 Ways to Stop Chasing Low Price Shoppers

Steve DiGioia

JUNE 22, 2020

In my recent post, “ 3 Reasons Why We Let Businesses Take Us For Granted ”, I asked these questions, “Do we not value ourselves enough as a customer to expect the best or at least average service? But what about indifferent service? Why is it acceptable? In today’s post, I expand on one of those reasons: “low price shoppers”. Here’s my story…. MORE

Coaching Sales Marketing Management 181

The Humble Manager – Tip #15

Steve DiGioia

SEPTEMBER 10, 2020

I’ve always told my staff that I’m not perfect, I don’t know it all, and that I make mistakes. I too have a lot to learn. Is this a mindset of a weak manager? I don’t think so. Instead, the humble manager is realistic and open to suggestions. MORE

Management 165

What Does Management Want From You?

Steve DiGioia

JANUARY 4, 2021

Safety, security, and peace of mind. Nice calming words they are. They come with little worries and little stress. Every employee wants this. But what does management want from you? MORE

Management Personalization Accountability Marketing 168

Landscaper Customer Service – Tip #23

Steve DiGioia

JANUARY 7, 2021

Each Monday, the landscaping company comes to cut my lawn. They come with 3 men. Sometimes I’m home and get a chance to see them work but many times I’m not – but I do see their great results. I like to call it “ landscaper customer service ”. Whether I’m home or not their service is the same. MORE

Customer Service Morale Personalization 138

Customer Service Fact #1 – Tip #17

Steve DiGioia

SEPTEMBER 24, 2020

There are many “facts” in business and countless quotes and statistics are tallied-up each year. Two staple examples are “The customer is always right” and “It’s more expensive to acquire a new customer than to keep an existing one”. These are certainly true. MORE

Customer Service Banking Sales Personalization 184

How Businesses Can Put Their Customers at Ease During Covid-19

Steve DiGioia

MAY 25, 2020

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways businesses can put their customers at ease. Since most open businesses now require customers to wear a facemask – as well as all employees – it’s almost impossible for your customer to see your smile. MORE

Customer Service 201

Customer Care Versus Gossip – Tip #8

Steve DiGioia

JULY 23, 2020

The other day I heard some people complaining about poor customer service. Each shared their complaints about a past shopping trip that irked them enough to commit the story to memory (those are the worst kinds). MORE

Customer Care Personalization Customer Service 168

According to Steve #4 – I Can Do Without

Steve DiGioia

AUGUST 31, 2020

People tell us that we should “love” this or that. Well, that’s their opinion. I like to make my own assessment based on my impression of a situation. Example: You’re trying on a suit and the salesperson says, “That suit looks great on you, it’s just your style”. MORE

Sales 159

What Do You Do With Deadwood Employees? – Tip #11

Steve DiGioia

AUGUST 13, 2020

Great employees are the heart and soul of any business, especially a successful one. Their efforts cannot be understated enough. But there are always one or two poor performers or “deadwood employees” – those who contribute little to the company’s success and at times undermine it. MORE

Morale Management 211

Raccoon Memories of Days Gone By

Steve DiGioia

AUGUST 3, 2020

As far and wide as your eye can see. Thanks to the wind, in some places, it’s as high as your hip. Small patches of dry brown grass peek out from the high ridges and icicles hang from places I’ve never noticed. Then I see it. Meat. MORE

Management 181

23 Service Improvement Tactics That Work (Number 4 Is My Favorite)

Steve DiGioia

MARCH 9, 2020

Reevaluation. It’s a tried and true method to improve your customer service. But how many use this often enough to benefit from its findings? Good question. Sure, each business is different and with specific challenges to be addressed, so the important thing is that you start finding tactics that can make a difference in your business and put them to use right away. Today’s post will give you 23 service improvement tactics that work. But first, let’s reevaluate your policies and procedures. MORE

Best practices Advertising Sales Feedback 189

How Dunkin Donuts Made the Super Bowl Better – Tip #27

Steve DiGioia

FEBRUARY 4, 2021

Earlier today I got into a silly conversation with a friend about one of the biggest issues that we face today – Which donuts are better, those from Dunkin Donuts or Krispy Kreme? MORE

Customer Experience Customer Service 168

What Was Your Main Focus When You Opened Your Business? – Tip #30

Steve DiGioia

FEBRUARY 25, 2021

During the initial business startup phase, providing great customer service may not have been your first thought. Instead, you focused on getting the best location, trendy furnishings, celebrity appearances, and over-the-top promotions that you “knew” would jump-start your business. MORE

Customer Service 130

Did You Give Your Customers a Valentine? – Tip #28

Steve DiGioia

FEBRUARY 11, 2021

We get so bogged down in life’s everyday chores. As songwriter Harry Chapin famously said, “There’s planes to catch and bills to pay” – thank goodness there’s Valentine’s Day to remind us to stop and show how much we care about the special people in our lives. MORE

175

What’s Valuable To Your Customer? – Tip #14

Steve DiGioia

SEPTEMBER 3, 2020

Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason: the doctor’s time is important and has “value”. If you can’t make your appointment it’s a loss of revenue for the doctor. Ok, that makes sense. MORE

Personalization 216

Do This Instead of Worrying About a Good NPS Score

Steve DiGioia

SEPTEMBER 24, 2018

does your Net Promoter Score tell you enough to make a difference? This original article was written by Steve DiGioia. Net Promoter Score®, or NPS, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs around the world. But we should do this instead of worrying about a good NPS score. What should we do? I’ll get to that in a moment but first, some background. MORE

Metrics Surveys Customer Experience Management 324

Make Your World Revolve Around The Customer – Tip #24

Steve DiGioia

JANUARY 14, 2021

Customers need to know that you have their best interests at heart. As business owners or managers, we get too bogged down with the day-to-day machinations of business and forget the ultimate goal; to satisfy our customer’s needs. MORE

Marketing Management Customer Experience 130

Do You Need to be Assertive to Provide Great Customer Service?

Steve DiGioia

NOVEMBER 13, 2017

…here’s 7 ways to get you started This original article was written by Steve DiGioia. You still haven’t learned how to speak up, huh? Maybe you’re just afraid of confrontation? I know, you don’t want to offend anyone, right? Don’t want to come across as too assertive or even aggressive; what’s the difference anyway? The service you provide has always lacked because of your fear of “taking charge” and not wanting to offend your customers. MORE

Customer Service Personalization Customer Experience 316

This Is Why You Can’t Fill That Position

Steve DiGioia

SEPTEMBER 14, 2020

You have a “hard to fill” open position at your job. Even after interviewing candidate after candidate, the spot has been vacant for over 6 months and you wonder if they’ll ever find someone. MORE

Management Customer Service 185

Do You Do a Good Job? – Tip #18

Steve DiGioia

OCTOBER 1, 2020

Businesses all over this country are littered with the remnants of employees who do a good job. But what about those employees who go above and beyond? There is nothing that impresses a boss more than an employee who takes the initiative. The initiative to do more than he or she is asked for. MORE

Morale Personalization 151

What Do They Think of Me? – Tip #16

Steve DiGioia

SEPTEMBER 17, 2020

Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you – all the time. And, regardless of what message we think we give, its others who make assumptions which we’re judged against. MORE

Personalization 165

Management’s Ideas Are Always Better – Tip #10

Steve DiGioia

AUGUST 6, 2020

Many times, we managers think we have all the answers, that we know it all, and our way is the one correct way to do things. After all, we’re management, and our ideas are always better. But that’s not the case. MORE

Management Benchmark 199

Who Writes YOUR Words? – Tip #29

Steve DiGioia

FEBRUARY 18, 2021

Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through. They micromanage the heck out of each service step and expect their minions to follow the path without exceptions. Who Writes YOUR Words? MORE

Scripts Personalization Management 152

32 Ways To See If You Can…

Steve DiGioia

FEBRUARY 1, 2021

MORE

Personalization Accountability Customer Experience Customer Service 203

Address the Argument the Right Way

Steve DiGioia

AUGUST 17, 2020

Always address the point of the argument, NOT, the emotions attached to it. Example: John is upset that his suggestions for improvements to an upcoming project weren’t adopted, so he vents his frustrations about being overlooked or undervalued. MORE

Management 244

Here’s 2 Sure-Fire Tactics That Have Never Let Me Down – Tip #25

Steve DiGioia

JANUARY 21, 2021

Most people have a few go-to strategies that they follow during times of need. They’re comforted knowing they have a tried-and-true method that works for them and have tactics that have never let them down. I’m no different. Experience has shown us the way and we are better off because of it. MORE

Personalization Customer Service Management 168

Sometimes You Get the Hiring Right – Tip #26

Steve DiGioia

JANUARY 28, 2021

Yesterday my wife and I did a little shopping after work and stopped into our local Eddie Bauer clothing store. We were greeted by a mature woman with the biggest smile who showed a sincere interest in helping me find the exact pair of pants I wanted. MORE

Personalization Customer Experience 153
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Steve DiGioia

What Can the Mandalorian Teach You About Your Customer Service?

Steve DiGioia

FEBRUARY 15, 2021

The Mandalorian. The blockbuster hit on the Disney Channel. A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service.

Customer Service 263
More
Customer Service industry standards Personalization Technology 263

32 Ways To See If You Can…

Steve DiGioia

FEBRUARY 1, 2021

Personalization 203
More
Personalization Accountability Customer Experience Customer Service 203
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  • Steve DiGioia

Did You Give Your Customers a Valentine? – Tip #28

Steve DiGioia

FEBRUARY 11, 2021

We get so bogged down in life’s everyday chores. As songwriter Harry Chapin famously said, “There’s planes to catch and bills to pay” – thank goodness there’s Valentine’s Day to remind us to stop and show how much we care about the special people in our lives.

175
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175

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The Insider Secret to Designing Virtual Agents that Surpass Your Competition

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Who Writes YOUR Words? – Tip #29

Steve DiGioia

FEBRUARY 18, 2021

Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through. They micromanage the heck out of each service step and expect their minions to follow the path without exceptions. Who Writes YOUR Words?

Scripts 152
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Scripts Personalization Management 152

Why Is Patient Engagement Important? | Frontline Group

Advertiser: Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

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McDonald’s Hot Coffee Case and the Customer Experience

Steve DiGioia

JANUARY 18, 2021

We all know that the coffee McDonald’s sells is too hot to drink when served. If you put it to your lips, you’ll most likely receive a burn that will be far worse than anything most people have ever encountered. So why do they make their coffee so hot?

Customer Experience 187
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Customer Experience Engineering Best practices Personalization 187

How Dunkin Donuts Made the Super Bowl Better – Tip #27

Steve DiGioia

FEBRUARY 4, 2021

Earlier today I got into a silly conversation with a friend about one of the biggest issues that we face today – Which donuts are better, those from Dunkin Donuts or Krispy Kreme?

Customer Experience 168
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Customer Experience Customer Service 168

InformaTech

InformaTech

What Was Your Main Focus When You Opened Your Business? – Tip #30

Steve DiGioia

FEBRUARY 25, 2021

During the initial business startup phase, providing great customer service may not have been your first thought. Instead, you focused on getting the best location, trendy furnishings, celebrity appearances, and over-the-top promotions that you “knew” would jump-start your business.

Customer Service 130
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Customer Service 130

Address the Argument the Right Way

Steve DiGioia

AUGUST 17, 2020

Always address the point of the argument, NOT, the emotions attached to it. Example: John is upset that his suggestions for improvements to an upcoming project weren’t adopted, so he vents his frustrations about being overlooked or undervalued.

Management 244
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Management 244

Here’s 2 Sure-Fire Tactics That Have Never Let Me Down – Tip #25

Steve DiGioia

JANUARY 21, 2021

Most people have a few go-to strategies that they follow during times of need. They’re comforted knowing they have a tried-and-true method that works for them and have tactics that have never let them down. I’m no different. Experience has shown us the way and we are better off because of it.

Personalization 168
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Personalization Customer Service Management 168

Sometimes You Get the Hiring Right – Tip #26

Steve DiGioia

JANUARY 28, 2021

Yesterday my wife and I did a little shopping after work and stopped into our local Eddie Bauer clothing store. We were greeted by a mature woman with the biggest smile who showed a sincere interest in helping me find the exact pair of pants I wanted.

Personalization 153
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Personalization Customer Experience 153

How Call Lifecycle Details Help Increase Customer Satisfaction

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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

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InformaTech

InformaTech

How Dunkin Donuts Made the Super Bowl Better – Tip #27

Steve DiGioia

FEBRUARY 4, 2021

Earlier today I got into a silly conversation with a friend about one of the biggest issues that we face today – Which donuts are better, those from Dunkin Donuts or Krispy Kreme?

Customer Experience 168
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Customer Experience Customer Service 168

What Does Management Want From You?

Steve DiGioia

JANUARY 4, 2021

Safety, security, and peace of mind. Nice calming words they are. They come with little worries and little stress. Every employee wants this. But what does management want from you?

Management 168
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Management Personalization Accountability Marketing 168

What’s Valuable To Your Customer? – Tip #14

Steve DiGioia

SEPTEMBER 3, 2020

Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason: the doctor’s time is important and has “value”. If you can’t make your appointment it’s a loss of revenue for the doctor. Ok, that makes sense.

Personalization 216
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Personalization 216

What Do You Do With Deadwood Employees? – Tip #11

Steve DiGioia

AUGUST 13, 2020

Great employees are the heart and soul of any business, especially a successful one. Their efforts cannot be understated enough. But there are always one or two poor performers or “deadwood employees” – those who contribute little to the company’s success and at times undermine it.

Morale 211
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Morale Management 211

Is Your Team Better With or Without You?

Steve DiGioia

OCTOBER 12, 2020

There are two viewpoints to take when answering the question; is your team better with or without you. It all depends on what is more important to you as a manager. Let’s break both sides down. Is Your Team Better With You or Without You? The Better With You Manager.

Morale 180
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Morale Surveys Management 180

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Advertiser: Skilljar

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

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Management’s Ideas Are Always Better – Tip #10

Steve DiGioia

AUGUST 6, 2020

Many times, we managers think we have all the answers, that we know it all, and our way is the one correct way to do things. After all, we’re management, and our ideas are always better. But that’s not the case.

Management 199
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Management Benchmark 199

Customer Service Fact #1 – Tip #17

Steve DiGioia

SEPTEMBER 24, 2020

There are many “facts” in business and countless quotes and statistics are tallied-up each year. Two staple examples are “The customer is always right” and “It’s more expensive to acquire a new customer than to keep an existing one”. These are certainly true.

Customer Service 184
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Customer Service Banking Sales Personalization 184

This Is Why You Can’t Fill That Position

Steve DiGioia

SEPTEMBER 14, 2020

You have a “hard to fill” open position at your job. Even after interviewing candidate after candidate, the spot has been vacant for over 6 months and you wonder if they’ll ever find someone.

Management 185
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Management Customer Service 185

Do This Instead of Worrying About a Good NPS Score

Steve DiGioia

SEPTEMBER 24, 2018

does your Net Promoter Score tell you enough to make a difference? This original article was written by Steve DiGioia. Net Promoter Score®, or NPS, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs around the world. But we should do this instead of worrying about a good NPS score. What should we do? I’ll get to that in a moment but first, some background.

Metrics 324
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Metrics Surveys Customer Experience Management 324

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

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Landscaper Customer Service – Tip #23

Steve DiGioia

JANUARY 7, 2021

Each Monday, the landscaping company comes to cut my lawn. They come with 3 men. Sometimes I’m home and get a chance to see them work but many times I’m not – but I do see their great results. I like to call it “ landscaper customer service ”. Whether I’m home or not their service is the same.

Customer Service 138
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Customer Service Morale Personalization 138

How Businesses Can Put Their Customers at Ease During Covid-19

Steve DiGioia

MAY 25, 2020

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways businesses can put their customers at ease. Since most open businesses now require customers to wear a facemask – as well as all employees – it’s almost impossible for your customer to see your smile.

Customer Service 201
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Customer Service 201

You NEED To – Tip #13

Steve DiGioia

AUGUST 27, 2020

Respect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend. And it’s even worse when done to a customer.

Personalization 178
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Personalization Customer Service 178

Make Your World Revolve Around The Customer – Tip #24

Steve DiGioia

JANUARY 14, 2021

Customers need to know that you have their best interests at heart. As business owners or managers, we get too bogged down with the day-to-day machinations of business and forget the ultimate goal; to satisfy our customer’s needs.

Marketing 130
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Marketing Management Customer Experience 130

The Best Sales Forecasting Models for Weathering Your Goals

Advertiser: ZoomInfo

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

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Raccoon Memories of Days Gone By

Steve DiGioia

AUGUST 3, 2020

As far and wide as your eye can see. Thanks to the wind, in some places, it’s as high as your hip. Small patches of dry brown grass peek out from the high ridges and icicles hang from places I’ve never noticed. Then I see it. Meat.

Management 181
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Management 181

Are Your Pet Peeves Putting Your Job in Danger? – Tip #9

Steve DiGioia

JULY 30, 2020

First off, what’s a “pet peeve”? Well, according to Merriam-Websters dictionary, it’s “something that annoys or bothers a person very much” Are your pet peeves putting your job in danger? I hope not.

Personalization 180
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Personalization 180

What Do You Do To Get Ahead? – Tip #20

Steve DiGioia

OCTOBER 15, 2020

Is your glass half-full or half-empty? Are you a positive influence or one of negativity? Do you sugar-coat things or get straight to the point? What do you do to get ahead of others and separate yourself from the competition?

Personalization 158
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Personalization 158

What Do They Think of Me? – Tip #16

Steve DiGioia

SEPTEMBER 17, 2020

Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you – all the time. And, regardless of what message we think we give, its others who make assumptions which we’re judged against.

Personalization 165
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Personalization 165

Customer Engagement Is a Two-Way Street

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Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

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The Humble Manager – Tip #15

Steve DiGioia

SEPTEMBER 10, 2020

I’ve always told my staff that I’m not perfect, I don’t know it all, and that I make mistakes. I too have a lot to learn. Is this a mindset of a weak manager? I don’t think so. Instead, the humble manager is realistic and open to suggestions.

Management 165
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Management 165

18 Ways to Stop Chasing Low Price Shoppers

Steve DiGioia

JUNE 22, 2020

In my recent post, “ 3 Reasons Why We Let Businesses Take Us For Granted ”, I asked these questions, “Do we not value ourselves enough as a customer to expect the best or at least average service? But what about indifferent service? Why is it acceptable? In today’s post, I expand on one of those reasons: “low price shoppers”. Here’s my story….

Coaching 181
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Coaching Sales Marketing Management 181

Customer Care Versus Gossip – Tip #8

Steve DiGioia

JULY 23, 2020

The other day I heard some people complaining about poor customer service. Each shared their complaints about a past shopping trip that irked them enough to commit the story to memory (those are the worst kinds).

Customer Care 168
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Customer Care Personalization Customer Service 168

Do You Need to be Assertive to Provide Great Customer Service?

Steve DiGioia

NOVEMBER 13, 2017

…here’s 7 ways to get you started This original article was written by Steve DiGioia. You still haven’t learned how to speak up, huh? Maybe you’re just afraid of confrontation? I know, you don’t want to offend anyone, right? Don’t want to come across as too assertive or even aggressive; what’s the difference anyway? The service you provide has always lacked because of your fear of “taking charge” and not wanting to offend your customers.

Customer Service 316
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Customer Service Personalization Customer Experience 316

The Executive's Guide to Building a Community Team

Speaker: Carrie Melissa Jones; Founder, Gather Community Consulting

Successful communities demand much more attention than most organizations predict. Join Carrie Melissa Jones, Founder of Gather Community Consulting for this webinar about the right way and the wrong way to approach community building.

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According to Steve #4 – I Can Do Without

Steve DiGioia

AUGUST 31, 2020

People tell us that we should “love” this or that. Well, that’s their opinion. I like to make my own assessment based on my impression of a situation. Example: You’re trying on a suit and the salesperson says, “That suit looks great on you, it’s just your style”.

Sales 159
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Sales 159

Do You Do a Good Job? – Tip #18

Steve DiGioia

OCTOBER 1, 2020

Businesses all over this country are littered with the remnants of employees who do a good job. But what about those employees who go above and beyond? There is nothing that impresses a boss more than an employee who takes the initiative. The initiative to do more than he or she is asked for.

Morale 151
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Morale Personalization 151

23 Service Improvement Tactics That Work (Number 4 Is My Favorite)

Steve DiGioia

MARCH 9, 2020

Reevaluation. It’s a tried and true method to improve your customer service. But how many use this often enough to benefit from its findings? Good question. Sure, each business is different and with specific challenges to be addressed, so the important thing is that you start finding tactics that can make a difference in your business and put them to use right away. Today’s post will give you 23 service improvement tactics that work. But first, let’s reevaluate your policies and procedures.

Best practices 189
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Best practices Advertising Sales Feedback 189

A Recipe for Success That Always Works – Tip #22

Steve DiGioia

NOVEMBER 5, 2020

Recently, I was asked, “what makes one business successful when another similar business fails”. Well, there are many reasons but here is the foundation of success for any business. I like to call it “ a recipe for success that always works ”. Here is My Recipe for Success.

Advertising 138
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Advertising Personalization Customer Service 138

8 Contact Center Trends to Watch in 2020

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In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

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  • Add a Resource
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