Spearline

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Intelligent Use of Alerts in Proactive Number Testing

Spearline

Alerts are an essential tool for staying informed about issues in real-time. They allow you to take immediate action to resolve problems, ensure compliance, and maintain good customer service. They save you time and energy by automatically delivering notifications to you and eliminating the need to constantly check for potential problems manually. Alerts are cost-effective as they help to avoid costly downtime and lost revenue due to technical difficulties or other issues.

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Intelligent Use of Alerts in Proactive Number Testing

Spearline

Alerts are an essential tool for staying informed about issues in real-time. They allow you to take immediate action to resolve problems, ensure compliance, and maintain good customer service. They save you time and energy by automatically delivering notifications to you and eliminating the need to constantly check for potential problems manually. Alerts are cost-effective as they help to avoid costly downtime and lost revenue due to technical difficulties or other issues.

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Minimize contact center issues by increasing your visibility with proactive monitoring

Spearline

Contact centers typically aim to handle as many calls as possible and resolve customer issues quickly while maintaining high customer experience (CX) standards. The contact center is a complex environment, and with many features and options available, there is always a risk of issues arising that can impact your customers’ experiences and your brand reputation.

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Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Spearline

(L-R) Luan Tran, CTO and Co-Founder of Cyara; Kevin Buckley, CEO and Co-Founder of Spearline; Alok Kulkarni, CEO and Co-Founder of Cyara; and Matthew Lawlor, CTO and Co-Founder of Spearline Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance SILICON VALLEY, Calif. – March 27, 2023 – Cyara , the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing comp

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Our guide to the best IVR testing strategies to boost your CX game

Spearline

Interactive Voice Response (IVR) technology is a widely used, highly effective means of automating customer contact services. It is a game changer for call centers, freeing up human agents by routing and deflecting calls, providing recorded responses to FAQs, and even providing account information and accepting payments. IVRs have one major flaw though, people don’t like them!

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Discover Spearline Interactive Alerts on Slack!

Spearline

New from Spearline! Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration. In this blog, Spearline’s Product Manager for Voice Assure, Ola Budak, gives an overview of a brand new feature which will allow organizations to integrate Spearline alerts onto their Slack channel.

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Make call center number testing central to your quality assurance planning process

Spearline

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. A quality assurance (QA) plan will help to ensure that your call center meets and hopefully exceeds the operational and customer experience (CX) standards you are hoping to achieve.