Spearline

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VoIP Quality of Service: The Key to Clear, Reliable Calls

Spearline

What is VoIP? VoIP (Voice over Internet Protocol) has become an essential component of almost all businesses today. Many organizations choose to utilize VoIP due to significantly lower costs in comparison to traditional PBX landlines. There are also opportunities to avail of numerous features including advanced call routing, integration with CRMs and on-hold messaging.

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Intelligent Use of Alerts in Proactive Number Testing

Spearline

Alerts are an essential tool for staying informed about issues in real-time. They allow you to take immediate action to resolve problems, ensure compliance, and maintain good customer service. They save you time and energy by automatically delivering notifications to you and eliminating the need to constantly check for potential problems manually. Alerts are cost-effective as they help to avoid costly downtime and lost revenue due to technical difficulties or other issues.

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Intelligent Use of Alerts in Proactive Number Testing

Spearline

Alerts are an essential tool for staying informed about issues in real-time. They allow you to take immediate action to resolve problems, ensure compliance, and maintain good customer service. They save you time and energy by automatically delivering notifications to you and eliminating the need to constantly check for potential problems manually. Alerts are cost-effective as they help to avoid costly downtime and lost revenue due to technical difficulties or other issues.

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The Critical Role of Outbound Testing in Call Centre Solutions

Spearline

If you are providing Contact Centre Solutions you need to have a way of monitoring your network and your partners’ performance to ensure the operability of your services. If you manage your own outbound call center, you will need to ensure that the call paths are always available so outgoing calls can be placed without issue, and your customers can connect with you.

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Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Spearline

(L-R) Luan Tran, CTO and Co-Founder of Cyara; Kevin Buckley, CEO and Co-Founder of Spearline; Alok Kulkarni, CEO and Co-Founder of Cyara; and Matthew Lawlor, CTO and Co-Founder of Spearline Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance SILICON VALLEY, Calif. – March 27, 2023 – Cyara , the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing comp

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CX – The ROI of phone number testing

Spearline

Phone number testing and voice quality testing may not be familiar to some. But, to the many businesses that proactively test and monitor, the return on investment is clear. Even the smallest business now has the opportunity to reach global markets. Consumers and b2b customers are growing more comfortable with online transactions. As comfort grows, so does the value and complexity of those transactions.

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Our guide to the best IVR testing strategies to boost your CX game

Spearline

Interactive Voice Response (IVR) technology is a widely used, highly effective means of automating customer contact services. It is a game changer for call centers, freeing up human agents by routing and deflecting calls, providing recorded responses to FAQs, and even providing account information and accepting payments. IVRs have one major flaw though, people don’t like them!