Six lenses of best practice for Customer Charter development
Peter Lavers
FEBRUARY 10, 2022
Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hundreds of engagements in all types of businesses and sectors, we have seen a lot of customer propositions, charters and promises! If we have learned anything from this experience it’s that your charter mustn’t be wishy washy!!
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