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Customer Experience Strategy Updates for 2021

CX Global Media

DECEMBER 22, 2020

Customer Experience Strategy Updates for 2021 – CX Quick Tips on CX Global Media TV with James Dodkins While you might have thought your customer experience strategy updates were over for 2020, James helps you to ring in the new year with different perspectives on common CX discussions. MORE

Customer Experience Surveys 170

23 Best virtual team building activities for contact centers

CX Global Media

DECEMBER 28, 2020

Updated and now with 30 virtual team-building activities. Here's your chance to build a vital skill for now and the future. Be a virtual team building expert by knowing how to keep your remote workforce engaged and motivated. MORE

Contact Center Employee engagement 218

312: Jim Loehr – Character Development in CX

CX Global Media

JANUARY 13, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Engineering Customer Experience 156

How do you become a Customer Experience Legend?

CX Global Media

FEBRUARY 4, 2021

Becoming a Customer Experience Legend – CX Quick Tips on CX Global Media TV with Jeanne Bliss Of course, we have all heard about the. Read more. The post How do you become a Customer Experience Legend? appeared first on Customer Experience Strategy and Tactics. MORE

Customer Experience 156

How to Be a Collaborative Leader and Transform Your Team Collaboration

CX Global Media

FEBRUARY 8, 2021

Being a collaborative leader does not begin with your customers. It begins with the team you work with. In customer experience, working with customers means. Read more. MORE

Customer Experience 156

Nine Innovation Styles for Contact Center Leaders

CX Global Media

OCTOBER 28, 2020

Innovation Styles for Contact Center Leaders are essential in order to be an effective leader. These nine innovation styles will help you become a better leader. The post Nine Innovation Styles for Contact Center Leaders appeared first on CX Global Media. MORE

Contact Center Management 156

How to Create Wonderful Customer Experience Through Effective Leadership

CX Global Media

JANUARY 27, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Customer Experience Engineering 120

301: Patrick S. Frazer – Helping Small and Medium-Sized Businesses Win

CX Global Media

OCTOBER 28, 2020

Patrick S. Frazier was working in IT when he got promoted into Operations. Filling in the new seat, Patrick experienced many struggles in leadership, specifically in delegation. He tried to delegate, but the result was a bad employee experience. MORE

Coaching 156

How Customer Service Vision Affects Great Customer Experience

CX Global Media

DECEMBER 14, 2020

Great Customer Service Vision begins with defining what your customers need. What problems are they facing and how are you addressing them? The post How Customer Service Vision Affects Great Customer Experience appeared first on CX Global Media. MORE

Customer Experience Customer Service Contact Center 156

311: Dennis Geelen – Customer-Centric Innovation

CX Global Media

JANUARY 6, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Customer centricity Engineering Customer Experience 156

What is Social Customer Care in 2021 [VIDEO]

CX Global Media

JANUARY 27, 2021

Social Customer Care Lessons for 2021 and Beyond – CX Quick Tips on CX Global Media TV with Russel Lolacher How is social customer care. Read more. The post What is Social Customer Care in 2021 [VIDEO] appeared first on Customer Experience Strategy and Tactics. MORE

Customer Care Customer Experience Surveys 208

310: Nir Bashan – Filling the Creativity Gap in CX

CX Global Media

DECEMBER 29, 2020

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Engineering Customer Experience 156

Customer Service Trends 2021: What You Need To Look Out For

CX Global Media

DECEMBER 9, 2020

Customer service trends in 2021 will be determined by what transpired in 2020. Here is how you and your team can stay ahead of the game. The post Customer Service Trends 2021: What You Need To Look Out For appeared first on CX Global Media. MORE

Customer Service Contact Center 156

How Character Development Compliments CX

CX Global Media

JANUARY 19, 2021

How character development compliments CX strategy is one of the most important aspects we review from numerous and diverse sets of perspectives at CX Global. Read more. The post How Character Development Compliments CX appeared first on Customer Experience Strategy and Tactics. MORE

Customer Experience 156

2020 Hot Shopping Trends Defining the Holiday Season

CX Global Media

DECEMBER 1, 2020

There three main things that are affecting 2020 hot shopping trends. These three things can increase your sales and customer loyalty. The post 2020 Hot Shopping Trends Defining the Holiday Season appeared first on CX Global Media. MORE

Sales Contact Center 156

5 Customer Experience Lessons for 2021 [VIDEO]

CX Global Media

DECEMBER 30, 2020

5 Customer Experience Lessons for 2021 – CX Quick Tips on CX Global Media TV with Roy Atkinson Customer Experience lessons were abundant in 2020. But what will change in 2021? What needs to be reinforced, amplified, or simply stricken from your mind forever? MORE

Customer Experience Surveys Contact Center 156

Applying Leadership Intelligence Pyramid in CX

CX Global Media

NOVEMBER 21, 2020

Applying the leadership intelligence pyramid is one simple way to achieve effective leadership. Here are the basics of the concept. The post Applying Leadership Intelligence Pyramid in CX appeared first on CX Global Media. MORE

Contact Center 156

Improving Contact Center Team Performance

CX Global Media

DECEMBER 9, 2020

Kristyn Emenecker shares her experience and stories about this team member is your most important yet neglected team member. The post Improving Contact Center Team Performance appeared first on CX Global Media. MORE

Contact Center 156

Achieving Rapid Growth from Employee and Customer Experience

CX Global Media

DECEMBER 1, 2020

Nick Friedman: I wasn’t going it alone Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Nick Friedman Show Notes Page Nick Friedman started to franchise his company, College Hunks Hauling Junk in 2008, and then the economy collapsed. MORE

Customer Experience 156

Awesome Ways to Enhance Customer Experience With These 3 things

CX Global Media

JANUARY 29, 2021

Stephen Johnson once said, “The future is where most people are having fun.” ” How can you, as a leader, enhance customer experience with play? Companies. Read more. MORE

Customer Experience Morale Employee engagement 156

304: Robert E. Quinn – Inspiring Positive Change

CX Global Media

NOVEMBER 18, 2020

When Dr. Robert E. Quinn was in the 6th grade, there was a popular boy in school who was good at basketball and almost every cute cheerleader loved him. MORE

Management 156

Disability Contact Center Jobs [VIDEO]

CX Global Media

JANUARY 26, 2021

Contact Center Jobs for Disabled Americans – CX Quick Tips on CX Global Media TV with Kate Brouse According to the CDC, 61 million adults. Read more. The post Disability Contact Center Jobs [VIDEO] appeared first on Customer Experience Strategy and Tactics. MORE

Contact Center Customer Experience 156

309: Bill Eckstrom – Coaching for Leaders and Managers

CX Global Media

DECEMBER 23, 2020

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Coaching Management Engineering Customer Experience 156

How to Become a More Effective Positive Influence Leader and Inspire Change in Others

CX Global Media

FEBRUARY 10, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Engineering Customer Experience 156

313: Jeff Harry – Playing at work (Enhancing CX with Play)

CX Global Media

JANUARY 20, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Engineering Customer Experience Contact Center Call Center 156

9 Tips for a More Meaningful and Successful CX Career

CX Global Media

FEBRUARY 17, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Engineering Call Center Customer Experience 156

308: Sean T. Ryan – Strategic Plan That Drives Results

CX Global Media

DECEMBER 16, 2020

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was. MORE

Engineering Customer Experience Management 156

303: Dave McKeown – Moving from Execution to Excellence

CX Global Media

NOVEMBER 11, 2020

Dave McKeown was about to speak on one of his first workshops when he was faced with the dilemma of not having enough money to pay the hotel bill. MORE

Management 156

Influential Leadership- How to Inspire Others In Customer Experience

CX Global Media

FEBRUARY 26, 2021

Influential leadership is well-rounded and transformational. How do you become a more effective positive influence leader? Many people talk about culture, employee engagement, and how. Read more. MORE

Employee engagement Customer Experience 156

Customer-Centricity and Innovation. What Is It and Why do You Need It?

CX Global Media

FEBRUARY 3, 2021

We are currently living in volatile times, and only businesses with a strong foundation will survive the pandemic and the changes that have come with. Read more. The post Customer-Centricity and Innovation. What Is It and Why do You Need It? appeared first on Customer Experience Strategy and Tactics. MORE

Customer centricity Customer Experience 156

What Contact Center Supervisors Think of Performance Management

CX Global Media

OCTOBER 30, 2020

Performance management helps contact center supervisors assist their team to perform better. Here is what contact center supervisors view performance management. The post What Contact Center Supervisors Think of Performance Management appeared first on CX Global Media. MORE

Contact Center Management 156

Lead Effectively With These 5 things For Excellent Customer Experience

CX Global Media

FEBRUARY 25, 2021

Everything a leader does almost always trickles down to affect the rest of the team or company. While excellent customer experience is about teamwork, it. Read more. MORE

Customer Experience 156

What Is a Customer Experience Expert and How Do You Become One?

CX Global Media

FEBRUARY 4, 2021

To become a customer experience legend, you need leadership bravery. To be a customer experience expert, you have to choose and be deliberate about what. Read more. The post What Is a Customer Experience Expert and How Do You Become One? appeared first on Customer Experience Strategy and Tactics. MORE

Customer Experience 156

302: Nathanael Zurbruegg – Overcoming Life’s Greatest Challenges

CX Global Media

NOVEMBER 3, 2020

Nathanael Zurbruegg has been chronically ill since he was 3 years old. He has been through 3 failed kidney transplants, over 4300 Dialysis treatments, and 3 lung infections. Doctors have said he shouldn't be alive for 6 times by now! MORE

156
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      • Implementing Virtual Agents: Where to Start, and How to Finish
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      • IVA is the New IVR
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      • Ask the Experts: Conversational AI Automation Step-by-Step
      • 4 Strategies to Boost Agent Productivity
      • Going Digital at the Speed of Business
      • Beyond the Hype: Contact Center AI That Works
      • The Future of Contact Centers
      • Top Priorities in Customer-Centric Contact Centers
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      • The Evolution of Support: How to Manage Customer Support In an Era of Self-help
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CX Global Media

Influential Leadership- How to Inspire Others In Customer Experience

CX Global Media

FEBRUARY 26, 2021

Influential leadership is well-rounded and transformational. How do you become a more effective positive influence leader? Many people talk about culture, employee engagement, and how. Read more.

Employee engagement 156
More
Employee engagement Customer Experience 156

Lead Effectively With These 5 things For Excellent Customer Experience

CX Global Media

FEBRUARY 25, 2021

Everything a leader does almost always trickles down to affect the rest of the team or company. While excellent customer experience is about teamwork, it. Read more.

Customer Experience 156
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Customer Experience 156
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What is Social Customer Care in 2021 [VIDEO]

CX Global Media

JANUARY 27, 2021

Social Customer Care Lessons for 2021 and Beyond – CX Quick Tips on CX Global Media TV with Russel Lolacher How is social customer care. Read more. The post What is Social Customer Care in 2021 [VIDEO] appeared first on Customer Experience Strategy and Tactics.

Customer Care 208
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Customer Care Customer Experience Surveys 208

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The Insider Secret to Designing Virtual Agents that Surpass Your Competition

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23 Best virtual team building activities for contact centers

CX Global Media

DECEMBER 28, 2020

Updated and now with 30 virtual team-building activities. Here's your chance to build a vital skill for now and the future. Be a virtual team building expert by knowing how to keep your remote workforce engaged and motivated.

Contact Center 218
More
Contact Center Employee engagement 218

Why Is Patient Engagement Important? | Frontline Group

Advertiser: Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

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9 Tips for a More Meaningful and Successful CX Career

CX Global Media

FEBRUARY 17, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Engineering 156
More
Engineering Call Center Customer Experience 156

How to Become a More Effective Positive Influence Leader and Inspire Change in Others

CX Global Media

FEBRUARY 10, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Engineering 156
More
Engineering Customer Experience 156

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How to Be a Collaborative Leader and Transform Your Team Collaboration

CX Global Media

FEBRUARY 8, 2021

Being a collaborative leader does not begin with your customers. It begins with the team you work with. In customer experience, working with customers means. Read more.

Customer Experience 156
More
Customer Experience 156

What Is a Customer Experience Expert and How Do You Become One?

CX Global Media

FEBRUARY 4, 2021

To become a customer experience legend, you need leadership bravery. To be a customer experience expert, you have to choose and be deliberate about what. Read more. The post What Is a Customer Experience Expert and How Do You Become One? appeared first on Customer Experience Strategy and Tactics.

Customer Experience 156
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Customer Experience 156

How do you become a Customer Experience Legend?

CX Global Media

FEBRUARY 4, 2021

Becoming a Customer Experience Legend – CX Quick Tips on CX Global Media TV with Jeanne Bliss Of course, we have all heard about the. Read more. The post How do you become a Customer Experience Legend? appeared first on Customer Experience Strategy and Tactics.

Customer Experience 156
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Customer Experience 156

Customer-Centricity and Innovation. What Is It and Why do You Need It?

CX Global Media

FEBRUARY 3, 2021

We are currently living in volatile times, and only businesses with a strong foundation will survive the pandemic and the changes that have come with. Read more. The post Customer-Centricity and Innovation. What Is It and Why do You Need It? appeared first on Customer Experience Strategy and Tactics.

Customer centricity 156
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Customer centricity Customer Experience 156

How Call Lifecycle Details Help Increase Customer Satisfaction

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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

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How to Become a More Effective Positive Influence Leader and Inspire Change in Others

CX Global Media

FEBRUARY 10, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Engineering 156
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Engineering Customer Experience 156

Awesome Ways to Enhance Customer Experience With These 3 things

CX Global Media

JANUARY 29, 2021

Stephen Johnson once said, “The future is where most people are having fun.” ” How can you, as a leader, enhance customer experience with play? Companies. Read more.

Customer Experience 156
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Customer Experience Morale Employee engagement 156

Disability Contact Center Jobs [VIDEO]

CX Global Media

JANUARY 26, 2021

Contact Center Jobs for Disabled Americans – CX Quick Tips on CX Global Media TV with Kate Brouse According to the CDC, 61 million adults. Read more. The post Disability Contact Center Jobs [VIDEO] appeared first on Customer Experience Strategy and Tactics.

Contact Center 156
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Contact Center Customer Experience 156

313: Jeff Harry – Playing at work (Enhancing CX with Play)

CX Global Media

JANUARY 20, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Engineering 156
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Engineering Customer Experience Contact Center Call Center 156

How Character Development Compliments CX

CX Global Media

JANUARY 19, 2021

How character development compliments CX strategy is one of the most important aspects we review from numerous and diverse sets of perspectives at CX Global. Read more. The post How Character Development Compliments CX appeared first on Customer Experience Strategy and Tactics.

Customer Experience 156
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Customer Experience 156

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Advertiser: Skilljar

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

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Customer Experience Strategy Updates for 2021

CX Global Media

DECEMBER 22, 2020

Customer Experience Strategy Updates for 2021 – CX Quick Tips on CX Global Media TV with James Dodkins While you might have thought your customer experience strategy updates were over for 2020, James helps you to ring in the new year with different perspectives on common CX discussions.

Customer Experience 170
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Customer Experience Surveys 170

312: Jim Loehr – Character Development in CX

CX Global Media

JANUARY 13, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Engineering 156
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Engineering Customer Experience 156

311: Dennis Geelen – Customer-Centric Innovation

CX Global Media

JANUARY 6, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Customer centricity 156
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Customer centricity Engineering Customer Experience 156

5 Customer Experience Lessons for 2021 [VIDEO]

CX Global Media

DECEMBER 30, 2020

5 Customer Experience Lessons for 2021 – CX Quick Tips on CX Global Media TV with Roy Atkinson Customer Experience lessons were abundant in 2020. But what will change in 2021? What needs to be reinforced, amplified, or simply stricken from your mind forever?

Customer Experience 156
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Customer Experience Surveys Contact Center 156

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

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310: Nir Bashan – Filling the Creativity Gap in CX

CX Global Media

DECEMBER 29, 2020

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Engineering 156
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Engineering Customer Experience 156

309: Bill Eckstrom – Coaching for Leaders and Managers

CX Global Media

DECEMBER 23, 2020

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Coaching 156
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Coaching Management Engineering Customer Experience 156

308: Sean T. Ryan – Strategic Plan That Drives Results

CX Global Media

DECEMBER 16, 2020

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Engineering 156
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Engineering Customer Experience Management 156

How Customer Service Vision Affects Great Customer Experience

CX Global Media

DECEMBER 14, 2020

Great Customer Service Vision begins with defining what your customers need. What problems are they facing and how are you addressing them? The post How Customer Service Vision Affects Great Customer Experience appeared first on CX Global Media.

Customer Experience 156
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Customer Experience Customer Service Contact Center 156

The Best Sales Forecasting Models for Weathering Your Goals

Advertiser: ZoomInfo

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

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Improving Contact Center Team Performance

CX Global Media

DECEMBER 9, 2020

Kristyn Emenecker shares her experience and stories about this team member is your most important yet neglected team member. The post Improving Contact Center Team Performance appeared first on CX Global Media.

Contact Center 156
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Contact Center 156

Customer Service Trends 2021: What You Need To Look Out For

CX Global Media

DECEMBER 9, 2020

Customer service trends in 2021 will be determined by what transpired in 2020. Here is how you and your team can stay ahead of the game. The post Customer Service Trends 2021: What You Need To Look Out For appeared first on CX Global Media.

Customer Service 156
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Customer Service Contact Center 156

Achieving Rapid Growth from Employee and Customer Experience

CX Global Media

DECEMBER 1, 2020

Nick Friedman: I wasn’t going it alone Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Nick Friedman Show Notes Page Nick Friedman started to franchise his company, College Hunks Hauling Junk in 2008, and then the economy collapsed.

Customer Experience 156
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Customer Experience 156

2020 Hot Shopping Trends Defining the Holiday Season

CX Global Media

DECEMBER 1, 2020

There three main things that are affecting 2020 hot shopping trends. These three things can increase your sales and customer loyalty. The post 2020 Hot Shopping Trends Defining the Holiday Season appeared first on CX Global Media.

Sales 156
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Sales Contact Center 156

Customer Engagement Is a Two-Way Street

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Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

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Applying Leadership Intelligence Pyramid in CX

CX Global Media

NOVEMBER 21, 2020

Applying the leadership intelligence pyramid is one simple way to achieve effective leadership. Here are the basics of the concept. The post Applying Leadership Intelligence Pyramid in CX appeared first on CX Global Media.

Contact Center 156
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Contact Center 156

304: Robert E. Quinn – Inspiring Positive Change

CX Global Media

NOVEMBER 18, 2020

When Dr. Robert E. Quinn was in the 6th grade, there was a popular boy in school who was good at basketball and almost every cute cheerleader loved him.

Management 156
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Management 156

303: Dave McKeown – Moving from Execution to Excellence

CX Global Media

NOVEMBER 11, 2020

Dave McKeown was about to speak on one of his first workshops when he was faced with the dilemma of not having enough money to pay the hotel bill.

Management 156
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Management 156

How to Create Wonderful Customer Experience Through Effective Leadership

CX Global Media

JANUARY 27, 2021

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. He wanted them to be more focused on the customer, but he could not possibly dictate any decision to them because they were more experienced than he was.

Customer Experience 120
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Customer Experience Engineering 120

The Executive's Guide to Building a Community Team

Speaker: Carrie Melissa Jones; Founder, Gather Community Consulting

Successful communities demand much more attention than most organizations predict. Join Carrie Melissa Jones, Founder of Gather Community Consulting for this webinar about the right way and the wrong way to approach community building.

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302: Nathanael Zurbruegg – Overcoming Life’s Greatest Challenges

CX Global Media

NOVEMBER 3, 2020

Nathanael Zurbruegg has been chronically ill since he was 3 years old. He has been through 3 failed kidney transplants, over 4300 Dialysis treatments, and 3 lung infections. Doctors have said he shouldn't be alive for 6 times by now!

156
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156

What Contact Center Supervisors Think of Performance Management

CX Global Media

OCTOBER 30, 2020

Performance management helps contact center supervisors assist their team to perform better. Here is what contact center supervisors view performance management. The post What Contact Center Supervisors Think of Performance Management appeared first on CX Global Media.

Contact Center 156
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Contact Center Management 156

301: Patrick S. Frazer – Helping Small and Medium-Sized Businesses Win

CX Global Media

OCTOBER 28, 2020

Patrick S. Frazier was working in IT when he got promoted into Operations. Filling in the new seat, Patrick experienced many struggles in leadership, specifically in delegation. He tried to delegate, but the result was a bad employee experience.

Coaching 156
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Coaching 156

Nine Innovation Styles for Contact Center Leaders

CX Global Media

OCTOBER 28, 2020

Innovation Styles for Contact Center Leaders are essential in order to be an effective leader. These nine innovation styles will help you become a better leader. The post Nine Innovation Styles for Contact Center Leaders appeared first on CX Global Media.

Contact Center 156
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Contact Center Management 156

8 Contact Center Trends to Watch in 2020

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In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

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About
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  • 2018 Customer Contact Central MVP Awards
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  • Feb 13 - Feb 19
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