CX Global Media

article thumbnail

Prototyping Customer Experiences with Stories

CX Global Media

Prototyping Customer Experiences with Stories – CX Quick Tips on CX Global Media TV with Mike Wittenstein Prototyping Customer Experiences with Stories in 10-minutes or. Read more. The post Prototyping Customer Experiences with Stories appeared first on Customer Experience Strategy and Tactics.

article thumbnail

Must-have Customer Service Skills [25 Skills]

CX Global Media

Customer Service Must-have Skills [25 Skills] These 25 skills are the basic customer service must-have skills that you should have in order to excel in the customer service industry. Customer service professions are one of the most difficult professions in the world. This is because the jobs revolve around dealing with people and human beings. The post Customer Service Must-have Skills [25 Skills] appeared first on Top Customer Service and Experience Insights.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Contact Center Agent Jobs: Breaking down The New Gig Model for Contact Center Agents

CX Global Media

Companies have been continuing to increase their interest and adoption of the gig model for their workforce. Like many things about remote working, the pandemic. Read more. The post Contact Center Agent Jobs: Breaking down The New Gig Model for Contact Center Agents appeared first on Customer Experience Strategy and Tactics.

article thumbnail

Customer Experience Expectations: 5 Ways To Surpass Your Customer Experience Expectations

CX Global Media

Customer experience revolves around customer expectations and exceeding them at least by a little bit. You do that incrementally, thus improving a customer experience over. Read more. The post Customer Experience Expectations: 5 Ways To Surpass Your Customer Experience Expectations appeared first on Customer Experience Strategy and Tactics.

article thumbnail

Contact Center Innovation Ideas: How to Continuously Improve Your Contact Center Performance

CX Global Media

Contact center innovation ideas are all about continuous improvement, which is a neverending process. Basically, it involves looking back and planning using past lessons. In. Read more. The post Contact Center Innovation Ideas: How to Continuously Improve Your Contact Center Performance appeared first on Customer Experience Strategy and Tactics.

article thumbnail

Enhancing customer experience: How Equity, Diversity And Inclusion Enhances CX

CX Global Media

Employers must first know what their workforce looks like compared with the labor market and inequities based on demographics. You need to identify how a. Read more. The post Enhancing customer experience: How Equity, Diversity And Inclusion Enhances CX appeared first on Customer Experience Strategy and Tactics.

article thumbnail

Ultimate Customer Experience: What’s Missing From You Delivering The Best Customer Experience?

CX Global Media

The only way to guarantee customer satisfaction and retention is by giving the ultimate customer experience. It is the kind of experience that drives the. Read more. The post Ultimate Customer Experience: What’s Missing From You Delivering The Best Customer Experience? appeared first on Customer Experience Strategy and Tactics.