Contact Center Pipeline

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Top 5 Posts in March

Contact Center Pipeline

As we close out the first quarter of 2023, our readers are focused on the future. Tiffany guides us on how to up our workforce management game. Tim shares valuable lessons learned from the pandemic and how best to move forward in the new normal.

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The Transformational Power of Quality Monitoring

Contact Center Pipeline

As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical.

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Is It the End of the Cold Call?

Contact Center Pipeline

We’ve all been there. The landline rings unexpectedly or an Unknown Number flashes on your screen and — before you know it — you’re listening to somebody’s sales pitch for a product you don’t need.

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Top 5 Posts in February

Contact Center Pipeline

This month, our readers were quite interested to learn from Kathleen how to use Game Day strategies to evaluate their Contact Centers. Over in our commentary section, Brendan spoke of a big problem in the industry: companies that are making it increasingly difficult to connect with agents. Michele discusses the win that is WFH.

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Meet Your Future Contact Center Superstar

Contact Center Pipeline

As a customer service expert, you’ll always have age-old problems to solve, like attracting and retaining customers, shipping issues, disgruntled shoppers, and burned out call center staff.

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You Don’t Need To Be On-Premise For Strong Corporate Culture

Contact Center Pipeline

One of the big myths about working remotely versus working remotely/on-premise, like in the contact center, is on corporate/company culture. That if you aren’t on-site and having someone physically looking over your shoulder that somehow you can’t be infused with your employers’ values. This on-premise argument has long been a head-shaker.

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Top 5 Posts in January

Contact Center Pipeline

Our top 5 posts for January are set to start us off on the right foot for 2023. Our Advisory Board offers their insights on trends we should expect to see for our centers throughout this new year.