Welcome to Episode 67 of the Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Matt Beckwith.
Matt is a Director of Customer Experience and 'The Contact Center Geek'.
We hear him talk about a particular habit he developed that has helped sharpen his Contact Center sword; the importance of looking beyond basic average handling time metrics; and why voice will likely never die out - but may merge with digital even more in the years to come.
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You can find Matt online at:
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FeedSpot - 30 Best Customer Service Podcasts
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This podcast is hosted by Gavin Scott, an inspirational and entertaining
Professional Speaker, facilitator and trainer using business success,
sports experience and a genuine ability to win people over to deliver
key messages.
To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/