Callminer

DECEMBER 17, 2023

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.

344

344

Callminer

NOVEMBER 29, 2023

Despite increased investments in AI, concerns about AI risks are also prominent. Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk.

Technology 315

Technology 315

Callminer

NOVEMBER 10, 2023

CallMiner's Bruce McMahon shares updates from the 2023.11 release, including advanced semantic search capabilities, improved user experience in Coach, and more.

Coaching 83

Coaching 83

Callminer

OCTOBER 29, 2023

Customers are the bedrock of any successful business, so providing excellent customer experience is crucial. Read this blog for important elements to consider when selecting the best CX software.

Customer Experience 304

Customer Experience 304

Callminer

OCTOBER 19, 2023

This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.

336

336

Callminer

SEPTEMBER 25, 2023

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

182

182

Callminer

SEPTEMBER 19, 2023

Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions. Read this blog to learn why.

389

389

Callminer

SEPTEMBER 8, 2023

Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving customers even more control over their data.

APIs 402

APIs Management 402

Callminer

AUGUST 15, 2023

Forrester Research has named CallMiner the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report, receiving top scores in current offering and strategy.

Customer Service 182

Customer Service 182

Callminer

AUGUST 14, 2023

Voice of the customer analytics is crucial for businesses to gather insightful customer feedback, utilizing strategies such as surveys, social media listening, in-app reviews, live chat, and more.

Analytics 324

Analytics Surveys Feedback 324

Callminer

JULY 26, 2023

Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.

Customer retention 342

Customer retention 342

Callminer

JULY 24, 2023

Learn more about patient experience, and why it is a critical part of healthcare that allows providers to better understand how patients feel about their care.

Healthcare 182

Healthcare 182

Callminer

JULY 19, 2023

Learn how to manage the rollout of an AI-powered conversation intelligence solution to maximize ROI in the first 90 days.

Management 238

Management 238

Callminer

JULY 12, 2023

Here’s how tech companies can use AI-based conversation intelligence to succeed and improve CX in today’s economy using 100% of omnichannel customer feedback.

Feedback 345

Feedback 345

Callminer

JUNE 7, 2023

An excellent customer experience is vital for building customer loyalty. Find out how to choose the best customer experience platform for your business.

Customer Experience 182

Customer Experience 182

Callminer

JUNE 2, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarization, AI redaction and more.

Management 345

Management 345

Callminer

MAY 23, 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center experts.

Call Center 345

Call Center Customer Service 345

Callminer

MAY 8, 2023

Customer experience management is complex, but the right software can help. Find out how to choose the right experience management software for your business.

Management 344

Management Customer Experience 344

Callminer

APRIL 27, 2023

NLP, ML and AI are everywhere in everyday life, and most people have encountered these technologies in action without even being aware of it. This blog shares 25 examples of NLP and ML.

Technology 182

Technology 182

Callminer

APRIL 25, 2023

Product innovation is critical for companies to stay competitive. Read this blog to learn more about product innovation, the various types of strategies, and best practices for success.

Best practices 69

Best practices 69

Callminer

MARCH 31, 2023

Bruce McMahon, VP of Product Management, highlights CallMiner's latest platform enhancements, including new speaker measures by talk time percent and duration, and hierarchy filtering in Alert.

Management 352

Management 352

Callminer

MARCH 29, 2023

More businesses are deploying call center analytics. Read this blog to learn how your current or future call recorder can prime you for effectively implementing conversation intelligence.

Analytics 182

Analytics Call Center 182

Callminer

MARCH 6, 2023

This blog reviews what natural language processing is and explores expert tips and best practices for choosing the best NLP software for your business.

Best practices 182

Best practices 182

Callminer

FEBRUARY 13, 2023

In recent years, QA has evolved with the increased sophistication of conversation intelligence technology. Read this blog to learn how CallMiner supports every type of quality management journey.

Quality management 333

Quality management Technology Management 333

Callminer

FEBRUARY 3, 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations to continue advancing their automation journeys.

Calibration 182

Calibration 182

Callminer

JANUARY 9, 2023

Read this blog to better understand what real-time analytics is and how it works, as well as 25 real world examples of how organizations across a range of industries benefit from real-time analytics.

Analytics 341

Analytics 341

Callminer

JANUARY 6, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares highlights from the 2023.01 release, which empowers users to get the most out of the CallMiner platform and drive improved CX and outcomes.

Management 182

Management 182

Callminer

DECEMBER 28, 2022

Customer sentiment is a crucial metric for every business. Read this blog to learn more about customer sentiment analysis and how it can help improve customer service, guide agent behavior, and more.

Metrics 182

Metrics Customer Service 182

Callminer

DECEMBER 14, 2022

In order to keep valued customers as long as possible, organizations must identify when customers leave and why. This blog looks at the common mistakes made when measuring customer churn.

182

182

Callminer

DECEMBER 12, 2022

Companies today manage ever-increasing volumes of data. Read this blog for expert tips and best practices for getting started with real-time analytics tools.

Best practices 343

Best practices Analytics Management 343

Callminer

DECEMBER 2, 2022

CallMiner's VP of Product Innovation, Bruce McMahon, shares highlights from the 2022.12 release in his latest product innovation blog.

182

182

Callminer

NOVEMBER 17, 2022

Agents play a significant role in customer satisfaction. Read this blog for tips and best practices to improve frontline agent experience, including effective onboarding, ongoing training and more.

Best practices 182

Best practices 182

Callminer

NOVEMBER 15, 2022

CallMiner's VP of Product Management, Bruce McMahon, talks about highlights from his LISTEN 2022 keynote, including recent innovations and future investments.

Management 67

Management 67

Callminer

NOVEMBER 6, 2022

Frank Sherlock, CallMiner's VP of International, will be at Credit Connect’s Technology Think Tank on Nov. 17, 2022 for a session on how economic change has impacted customer engagement.

Technology 345

Technology 345

Callminer

OCTOBER 27, 2022

A solid core of loyal customers is essential to any growing company. Read on for our list of strategies to improve CX and boost retention.

Customer retention 207

Customer retention 207

Callminer

OCTOBER 24, 2022

In CallMiner’s continued work with mortgage lenders and financial institutions, we’ve identified four key use cases for conversation intelligence technology. Read this blog for more.

Technology 345

Technology 345

Callminer

OCTOBER 21, 2022

CallMiner's VP of Product Management shares highlights from release 2022.10, including Coach enhancements, new Solutions Catalogue language support, and screen capture ingestion and playback.

Coaching 140

Coaching Management 140