1-on-1 Onboarding Tips for Your Contact Center
Balto
NOVEMBER 22, 2022
When it comes to agent experience, contact centers have made significant strides in recent years. Nonetheless, many still have work to do to overcome a longstanding reputation.
Sat.Nov 19, 2022 - Fri.Nov 25, 2022
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Customer Service: 5 Tips on How to Deliver Great Customer Support
Helpware
NOVEMBER 22, 2022
There are a million things that differentiate businesses from one another, and a million more that divide industries entirely. Within this sea of opposition, they all share one truth: customers are their lifeblood.
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Why Self-Serve Support Is Only as Good as Content
Inbenta
NOVEMBER 21, 2022
At this point, there is no doubt that investing in some sort of self-service tool has its positive ROI. .
Top 7 Call Center Management E-Learning Courses
Fonolo
NOVEMBER 22, 2022
Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career.
How to Build an AI-Powered Contact Center as a Service Platform
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
Customer Experience vs. Customer Service: What’s the Difference
JustCall
NOVEMBER 23, 2022
The terms customer service and customer experience differ considerably despite being used interchangeably. In simple terms, customer service is one aspect of a comprehensive customer experience.
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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It’s time to move your Customers to where you want them to be
Beyond Philosophy
NOVEMBER 19, 2022
Claire Hillman, a loyal listener, a subscriber to our NL, Why Customers Buy , and viewer of our podcast on our new YouTube Channel is in a pickle and needs our help. She asks, Should I move to where my customers are or move them to where I want to be? Now, our first reaction was to tell Claire that she should absolutely meet customers where they are. After all, isn’t that the customer-centric thing to do?
What is text analytics and how does it work?
Callminer
NOVEMBER 20, 2022
Text analytics has become an important technology for businesses across a wide variety of sectors and industries. This blog explores how text analytics works and how it’s currently used
Complete Guide to Creating an Inbound Call Center Strategy
JustCall
NOVEMBER 22, 2022
A business cannot survive without offering excellent customer service in today’s era. There should be a way for customers to contact the company for any product/service issues they are facing. It is the company’s responsibility to provide customers with appropriate contact channels.
An Attitude of Gratitude
Nuance
NOVEMBER 21, 2022
Scientists studying positive psychology found that a one-time act of thoughtful gratitude produced an immediate 10% increase in happiness and 35% reduction in depressive symptoms, according to this article.
Brain Fog HQ: Memory Enhancement Techniques for Professional Development
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Guest Post: Transactional vs Relational Customer Service
ShepHyken
NOVEMBER 25, 2022
This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.
It’s Time to Move Your Customers to Where You Want Them to Be
Beyond Philosophy
NOVEMBER 24, 2022
Customer strategy results in some interesting questions. Recently, Claire Hillman, a listener (and viewer of our new YouTube channel ) asked us one she has been mulling in her strategic planning: Should I move to where my customers are or move them to where I want to be?
30 business leaders share tips for building customer loyalty
Callminer
NOVEMBER 22, 2022
Building customer loyalty is one of the most valuable things a business can do to ensure long-term success, but where do you start? This blog offers 30 tips for building customer loyalty
Avoiding 5 Common L&D Mistakes
Contact Center Pipeline
NOVEMBER 22, 2022
Three years ago, very few of us could have imagined a world where most contact center agents would be working from home. While some centers were dabbling with at-home agents before the COVID-19 pandemic, the unprecedented shift to remote work in early 2020 looks like it could be here to stay.
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Three Ways to Be Amazing
ShepHyken
NOVEMBER 23, 2022
Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time.
SaaS Labs Featured On Deloitte’s 2022 Technology Fast 500™
JustCall
NOVEMBER 24, 2022
SaaS Labs has been selected as a Technology Fast 500 winner for 2022 by Deloitte, debuting at #28 on the list of Bay Area’s top 101 and #151 on the National ranking.
Top 7 Customer Retention Tools for SaaS Businesses to Keep Customers Hooked
Nicereply
NOVEMBER 21, 2022
Discover great customer retention tools and empower customer satisfaction. Losing customers is something that every business fears. Considering that the SaaS industry is a competitive one, customer retention is crucial.
2022 Customer Success Leadership Study Signals Industry at a Turning Point
Education Services Group
NOVEMBER 21, 2022
It’s back! And it’s bigger, badder, and packed with more thrilling drama than ever. No, I don’t mean the new season of White Lotus. I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO).
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
13 Effective Marketing Tips To Boost Your Cyber Monday Sales
kommunicate
NOVEMBER 25, 2022
Last Updated on November 26, 2022 Cyber Monday is a time when the majority of all online sales take place. It is known to have the highest sales volume in the ecommerce space today. This has led to it being recognized as the busiest day for shopping in the U.S. What is certain is that [.].
Stop renewals and upsells from dragging out through the holidays with four simple steps
ChurnZero
NOVEMBER 23, 2022
This is a guest article by Stephanie Neale , CEO, Blind Zebra , a sales and client success training company for B2B pros. The holiday season is filled with indulgent food, joyful family time, and cheerful decorations. It truly is the most wonderful time of the year.
Why contact centres are choosing the cloud for adding new functionality
Eptica
NOVEMBER 24, 2022
Date: Thursday, November 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Why contact centres are choosing the cloud for adding new functionality. Published on: November 24, 2022.
How Banks and Credit Unions Are Getting Serious About Culture Change and Employee Engagement
Integrity Solutions
NOVEMBER 22, 2022
With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change.
The ABM Benchmark Survey
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
How A Therapy Chatbot Can Provide Essential Healthcare Services
kommunicate
NOVEMBER 22, 2022
Last Updated on November 22, 2022 Mental health is a global concern and a serious one at that. Research shows that nearly one in every four people experiences a mental health issue anytime in the year.
Planning Customer Experience Modernization for 2023 and Beyond
ConvergeOne
NOVEMBER 22, 2022
“I will allow you to contact me in a variety of ways—web, mobile application, voice, chat, SMS and social media—and I may reach out to you proactively to help you. Customer Experience
Customer service metrics worth your attention
Provide Support
NOVEMBER 22, 2022
The post Customer service metrics worth your attention appeared first on Provide Support Blog. Articles Customer service metrics live chat statistics
What's Next for NFTs?
Helpware
NOVEMBER 24, 2022
NFTs (non-fungible tokens) went from a very fringe concept to a widely accepted aspect of the world of cryptocurrency. NFTs are used for many things—from game tickets to digital art to supporting tech startups. And there are a lot of interesting applications for them in a myriad of industries.
Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
Customer Experience Virtual Summit 2020 – Tethr
Tethr
NOVEMBER 22, 2022
Customer Experience Virtual Summit 2020 invites you to hear from some of the most influential thought leaders in the CX world
What your live chat security is missing
TeamSupport
NOVEMBER 23, 2022
Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up.
5 Key Customer Success-Centered Strategies Marketers Need for Driving Growth
ClientSuccess
NOVEMBER 22, 2022
As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships.
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