Beyond Philosophy

JULY 26, 2024

Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life customer might react to a given situation.

Advertising 221

Advertising Customer Experience Construction Marketing 221

Ambs Call Center

JULY 26, 2024

Discover 9 effective ways to reduce employee absenteeism in the workplace, from improving communication to implementing a call-off hotline. Learn more now!

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Cisco - Contact Center

JULY 26, 2024

Your industrial network directly impacts operational efficiency, security, long-term costs, and the ability to leverage future technologies.

Technology 61

Technology 61

Abby Connect

JULY 26, 2024

In today’s fast-paced business world, efficiency is key. One tool that many companies are turning to for enhanced productivity and cost savings is a call handling service like Abby Connect. The right call handling service for your business can streamline operations and significantly impact your bottom line.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Ann Michaels and Associates

JULY 26, 2024

Creating a customer-centric business involves putting the needs and experiences of customers at the forefront of all business decisions. Here are ten ways to make your business more customer-centric: Understand Your Customers: Conduct regular market research and customer surveys to understand their needs, preferences, and pain points. Develop detailed customer personas to better tailor your products, services, and marketing efforts.

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Customer centricity Journey mapping Feedback Metrics 52