ShepHyken

SEPTEMBER 18, 2023

Top Takeaways: In today’s fast-paced world, customers expect timely responses across various communication channels. Whether it’s email, phone calls, or social media, consistent and efficient interaction is essential to meet customer expectations. Speaking of customers expecting quick and timely responses, if they wanted to wait, they would have waited to make ask their question or make their request in the first place.

B2B 205

B2B Analytics Customer Experience Customer Service 205

AWS Machine Learning

SEPTEMBER 18, 2023

Machine learning (ML) is becoming increasingly complex as customers try to solve more and more challenging problems. This complexity often leads to the need for distributed ML, where multiple machines are used to train a single model. Although this enables parallelization of tasks across multiple nodes, leading to accelerated training times, enhanced scalability, and improved performance, there are significant challenges in effectively using distributed hardware.

Scripts 131

Scripts APIs Government Construction 131

A Better Answer

SEPTEMBER 18, 2023

In today's highly competitive business landscape, customer experience has emerged as a crucial factor that can make or break a company's reputation. Providing exceptional customer service is no longer an option but a necessity. An answering service plays a vital role in enhancing the overall customer experience by ensuring that every interaction is seamless and memorable.

Answering services 84

Answering services Customer Experience Customer Service 84

BlueOcean

SEPTEMBER 18, 2023

The RFP is the slog you need that 3 rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care. After all, we’re talking about a complex, customer-facing solution that needs to align seamlessly with your brand. In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture

Customer Care 71

Customer Care outsourcing Contact Center Technology 71

Speaker: Brendan Sweeney, VP of Global Sales at Allego

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry expert Brendan Sweeney for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Coaching

A Better Answer

SEPTEMBER 18, 2023

The most successful businesses have top-tier customer service. But when budgets are tight and trained staff is hard to come by, you can give your customers the attention and care they deserve with a well-managed, reputable answering service.

Answering services 68

Answering services Customer Service Management 68

Kapta Customer Success

SEPTEMBER 18, 2023

Customer centricity is a process and a mindset shift. Learn what steps account management leadership can take to help transform the organization’s mindset.

Customer centricity 59

Customer centricity Accountability Management 59

Working Solutions

SEPTEMBER 18, 2023

In today’s fast-paced business landscape, delivering exceptional customer service is paramount for success. Your customer service operations rely heavily on technology, making your CX tech stack the backbone of your service delivery. Rather than jumping into major overhauls or additions, it’s crucial to maximize the potential of your existing tools.

Customer Service 59

Customer Service Technology Customer Experience 59

CSM Magazine

SEPTEMBER 18, 2023

This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session. Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX.

Customer Experience 59

Customer Experience Construction Best practices Technology 59

Acquire BPO

SEPTEMBER 18, 2023

In a time when businesses and organizations worldwide grapple with unprecedented challenges, there are those who roll up their sleeves and work extra hard to ensure nothing gets in the way of delivering topnotch customer experience without compromising the health and safety of its most important asset: its people. Acquire BPO proves once again how much it values its people by being recognized for its efforts in ensuring all employees remain safe, healthy and employed during the COVID-19 pandemic

Government 52

Government Customer Experience 52

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SaaS

CSM Magazine

SEPTEMBER 18, 2023

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Select VoiceCom Blog

SEPTEMBER 18, 2023

Customer experience is a crucial battleground for businesses to stand out. Check out this infographic to find CX tools to give you a competitive edge! The post Revolutionise Customer Experience with These 4 Key Tools appeared first on Select VoiceCom.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing 52

Balto

SEPTEMBER 18, 2023

In this day and age, customer interactions can either make or break your brand image. Positive customer interactions drive better results and result in more satisfied employees and customers. On the contrary, negative and inconsistent interactions can significantly damage your company’s reputation, increase agent turnover rate, and make customers more likely to churn.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Coaching 52

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The 12th BPO Innovation Summit & Awards 2023 presents an incredible opportunity for leaders, innovators, and providers within the industry to come together and explore the latest trends and innovations in the BPO industry.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

AWS Machine Learning

SEPTEMBER 18, 2023

This post is co-authored with Richard Alexander and Mark Hallows from Arup. Arup is a global collective of designers, consultants, and experts dedicated to sustainable development. Data underpins Arup consultancy for clients with world-class collection and analysis providing insight to make an impact. The solution presented here is to direct decision-making processes for resilient city design.

APIs 126

APIs Consulting Consulting Construction 126