5 Great Reasons You Shouldn’t Be Scared to Write to Customers In Social Media
Contact Center Pipeline
MAY 13, 2020
For years, customer care organizations have been as scared of social media as water-phobic summer campers staring at the high dive. “What if customers gang up on us? What if we get trolled? What if one of our agents gives the wrong answer and all 25,000 followers see it?” Well, all those things have indeed […].
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