CSM Magazine
MAY 25, 2023
Since launching in 2006 in South Africa, CCI Global offers international outsourcing services for every stage of the customer lifecycle from sales all the way through to retention, and everything in between. CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa.
Noble Systems
MAY 18, 2017
Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. Here come the Millennials, also known as Next Gen and the Baby-On-board Generation. Millennials are quite different then any generation before them.
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Balto
FEBRUARY 6, 2023
It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. Does productivity increase when agents receive higher sales commissions or other performance bonuses? Does attrition decrease?
Balto
AUGUST 22, 2022
Without some creative freedom, employee engagement can take a downward spiral. When agents can resolve a customer issue, complete a sale, and reach the desired outcome, they feel better about their jobs and are more likely to stay with the company. Agents want to do a good job and solve customers’ issues.
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