article thumbnail

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. billion by 2030. BPO contact centers are equipped with specialized knowledge in financial products and services. percent from USD 90.57

article thumbnail

Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. billion by 2030. CCaaS is the acronym for Contact Center as a Service. What is CCaaS? The idea of CCaaS started in the early 2000s.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Top Contact Center Trends for 2023

Balto

2022 was another year packed with shifting trends for the contact center, and 2023 shows no signs of changing course. With renewed focus on agent experience, ever-advancing AI capabilities, and the embrace of omnichannel solutions, contact center leaders face an exciting opportunity to best serve their customers in 2023.

article thumbnail

The Five Cs: a channel hiring roadmap for the future. And it’s more human.

Cisco - Contact Center

Experts predict the global talent shortage to surpass 85 million by 2030, which translates to $8.5 trillion annually … Read more on Cisco Blogs It’s not news to any of us that we have a serious workforce gap in the tech world.

article thumbnail

Accelerating Europe’s Connectivity: fast forward to sustainable, secure, and resilient networks

Cisco - Contact Center

The 2030 Digital Decade Targets to guide Europe’s digital transformation have been a key milestone of this European Commission. Within this plan, the objective to reach gigabit connectivity for all i… Read more on Cisco Blogs

79
article thumbnail

Saudi Telecom Creates Cybersecurity Center of Excellence

Cisco - Contact Center

Preparing for the future and a 5G world Saudi Arabia announced “Saudi Vision 2030” in 2016, a bold pathway for the country’s future. A transformative and deeply ambitious plan, it seeks to unlock Saud… Read more on Cisco Blogs

article thumbnail

How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?