How AI is Enabling Banks to Connect with Customers Better

Revation Systems

Over the last five years, the rise of smartphones and mobile devices has ushered in an era of daily digital banking transactions. For banking, the incentive to innovate in AI is built-in. So, how exactly will AI improve the banking experience? request for banking support.

The Impact of AI in Financial Services

Stratifyd

In fact, analysts estimate that AI will save the banking and financial services industries more than $1 trillion by 2030. Digitalization in Banking: Brick and Mortars Are Here to Stay. As digital disruption occurs at every level, bank branches are still extremely valuable to customers. In 2018, Bank of America launched Erica , the company’s digital assistant powered by AI. Estimated reading time: 5 minutes.

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Customer service expectations – comparing Asia and the West

Eptica

According to the Asian Development Bank by 2030 Asia will make up 43% of global consumer spending (US$32.9 Date: Wednesday, July 19, 2017 Customer service expectations – comparing Asia and the West. Published on: July 19, 2017.

Verint Speakers: AI and Automation, IVAs, Global Research Findings

Verint

Defining the Human Age: A Reflection on Customer Service in 2030. Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More. Customer Interview Series. Smooth Sailing Ahead with Analytics and Automation”.

Further Results from Verint Global Consumer Study Find 3 in 5 Consumers Believe Trust Is Critical

Verint

Notes James Woudhuysen, trends forecaster and visiting professor of forecasting and innovation at London South Bank University, “To succeed, build trust and adhere to regulations, organizations must be transparent with customers and consistent internally regarding what data they collect, how it will be used and what they’re doing to ensure it doesn’t end up in the wrong hands.”. Join April 12 Webcast to Explore Key Findings and Takeaways from This Research.