Aspect

OCTOBER 17, 2019

SERVIÇO: Painel: Open Innovation 2030. Acompanhamos assiduamente toda a gestão destas empresas para que sempre tenham o melhor direcionamento em suas decisões nos relacionamentos B2B e B2C. Visite a Aspect no CMS 2019 para saber mais sobre os benefícios das ferramentas de CX para o seu contact center. Participante: Osvaldo Mundim.

B2C 56

B2C Contact Center B2B Chatbots 56

Netomi

APRIL 28, 2022

billion by 2030. B2B and B2C customers expect quick resolutions to their issues and if their expectations are not met, they are quick to churn to a competitor. billion in 2021, it is forecast to reach USD $703.19 And with this incredible growth, comes competition and a threat of losing customers if their expectations are not met.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

LiveChat

NOVEMBER 20, 2018

In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. But the IoT is not limited to the B2C segment. The IoT (Internet of Things) is one of the most popular phrases in the tech industry at the moment. The technology is rapidly expanding and so are the number of devices.

Customer Experience 78

Customer Experience B2B Engineering Transportation 78