article thumbnail

Employee engagement trends that lead to company growth!

Call Experts

By the year 2030, almost 75% of the workforce will be millennials. Use AI to enhance the customer experience journey. Tips for getting new customers. Consumer Experiences in The Digital World. 3 Benefits of Having a Live Answering Service for Your Small Business. Step up to the "millennial" challenge.

article thumbnail

Your Guide to Navigating the World of Customer Service Outsourcing

Global Response

According to 2023 research, the BPO and customer service outsourcing market size is anticipated to reach $525 billion dollars in worth, expanding at a CAGR of 9.4% from 2023 to 2030. This in turn creates better customer experiences, higher levels of customer satisfaction, and increased retention and loyalty.