Calabrio

OCTOBER 19, 2022

What will the demands of the contact center be in 2030? Technology Can Help Contact Centers Navigate the Great Shuffle. If the last few years have taught us anything, it’s that we need to be open to using technology to solve challenges. Using technology to identify performance coaching opportunities.

Contact Center 59

Contact Center Analytics Coaching Transportation 59

Noble Systems

MAY 18, 2017

Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. Call Center’s are incorporating innovated technology and modifying their cultures to encompass agent training programs and daily operations.

Call Center 40

Call Center Finance Education Technology 40

Balto

FEBRUARY 6, 2023

See if you can switch up their workflows with additional, more solitary activities, like piloting new technology, walking the floor, QAing calls, or helping to develop and refine new processes (giving agents additional responsibilities led to a 12% increase in job satisfaction among respondents).

Contact Center 52

Contact Center Coaching Surveys Scripts 52