SharpenCX

JUNE 22, 2021

Step 3: Use speech analytics to anticipate training needs. Speech analytics tools help you transcribe customer interactions and identify triggers in conversations, so you can improve your training. With speech analytics, your team can convert every day conversations into helpful transcripts.

Call Center 67

Call Center Coaching Analytics Employee engagement 67

Noble Systems

MAY 18, 2017

Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. A growing trend with employers is modifying their traditional approach with how they are managing their workforce. Let them touch it!

Call Center 40

Call Center Finance Education Technology 40

Balto

FEBRUARY 6, 2023

of agents were able to take on additional management responsibilities. Strong benefit programs lead to happy employees: 82.45% of agents received additional compensation on top of their salary and hybrid workers saw increases in both career perception and promotion-seeking activities. Basically, they’re happy where they are.

Contact Center 52

Contact Center Coaching Surveys Scripts 52