SharpenCX

JUNE 22, 2021

Step 3: Use speech analytics to anticipate training needs. Speech analytics tools help you transcribe customer interactions and identify triggers in conversations, so you can improve your training. With speech analytics, your team can convert every day conversations into helpful transcripts.

Call Center 67

Call Center Coaching Analytics Employee engagement 67

Calabrio

OCTOBER 19, 2022

What will the demands of the contact center be in 2030? That’s great because employees are the heart of the contact center experience, so helping them develop also helps improve your CX. Contact center leaders need to find ways to strengthen employee engagement and growth for remote and in-office agents.

Contact Center 59

Contact Center Analytics Coaching Transportation 59

Noble Systems

MAY 18, 2017

Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. Millennials are very analytical and practical when it comes to learning and implementing their skill set. Let them touch it!

Call Center 40

Call Center Finance Education Technology 40

Balto

FEBRUARY 6, 2023

What Does the Contact Center of 2030 Look Like? Figure 6: Promotion-Seeking by Rate of Internal Promotions We also asked respondents if they took on job duties in addition to making and receiving phone calls. 5 job satisfaction rating on average) and leading training sessions (3.99/5 We Surveyed 500 Managers About Call Center Coaching.

Contact Center 52

Contact Center Coaching Surveys Scripts 52