4 Steps to Build a Call Center Training Program that Works
SharpenCX
JUNE 22, 2021
Designing an effective training program in a call center is no easy task. But as those new hires become seasoned employees, their initial training fades, and you need to supplement it with new knowledge. Well-trained call center agents are essential to your customer loyalty. Every time. Seems positive, right?
Let's personalize your content