Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive
SmartKarrot
JUNE 30, 2020
Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. And that is why the advances in technology ensure that all of the customer’s action is captured as data. Needless to say, the biggest challenge that SaaS industries face today is the unending urge to fuel hungry customers.
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