Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive

SmartKarrot

Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. Just like Ray Kurzweil, American inventor and futurist rightly quote it, “Artificial intelligence will reach human levels by around 2029. Needless to say, the biggest challenge that SaaS industries face today is the unending urge to fuel hungry customers. Customer Experience Customer Success Strategy SaaS