Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive
JUNE 30, 2020
Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. To take the field of customer success a notch up, it is now the call of the new science to engulf AI and ML in the process. With the emergence of customer success AI, enterprises are gaining better efficiency in most of the business functions. Statistics say that as much as 60% higher profits generate by companies that prioritize the customer experience.