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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . This solution is ideal for certain applications, such as a tutorial to a specific service, or an interactive contents page for a self-service help portal. between now and 2028.