Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

Although, like most industries, cable companies have upped their customer service game in recent years, ongoing jokes about “waiting for the cable guy” abound, and cablecos still consistently rank among the most disliked companies in consumer surveys. . The cable industry is at a crossroads.

What is business process outsourcing and can it save me time?

Call Experts

Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. According to CGS Inc , in a survey of nearly 200 business, they found: .

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Conduct surveys.

A Positive Customer Experience by Tailoring Communications

CSM Magazine

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. The survey finds that the most successful retailers are those offering a personalised, convenient service that gives customers exactly what they want. Each method comes with its own benefits and preferences differ from person to person.