Netomi

AUGUST 16, 2023

It’s reshaping industries, from entertainment to healthcare, and it’s only the beginning. Generative AI is rapidly transforming the way we interact with digital systems. From the halls of Congress to the dorm rooms of TikTok users, generative AI is everywhere. Here is a compilation of thought-provoking Generative AI statistics.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Select VoiceCom Blog

JANUARY 3, 2023

Source: Mikhail Nilov via Pexels The number of workers in the BPO industry is expected to double by 2028 As the sector performs excellently throughout the years, it’s expected to remain robust well into the future. million people is projected to work in the outsourcing industry by 2028.

outsourcing 52

outsourcing Business Process Outsourcing Government Education 52

Contact Center Geek

NOVEMBER 6, 2018

Every time I speak about this subject people are eager to remind me that texting can’t be done in some industries - inevitably, banking and healthcare (both of which I have worked in) are mentioned. I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

JivoChat

JUNE 9, 2021

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. Most customers expect immediate responses. Chatbots reduce costs.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

SEPTEMBER 20, 2022

billion in 2028 at a CAGR (Compound Annual Growth Rate) of 27.5% during the forecast period of 2021-2028. from 2022 to 2028. The end-user industries driving this growth include retail, distribution, manufacturing, healthcare, life sciences, financial services, and telecommunications. billion in 2021 to USD 716.52

SaaS 10

SaaS Enterprise Healthcare CRM 10

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). For instance, a healthcare call center in Texas leveraged these summaries to identify customer pain points accurately, leading to a 40% improvement in first-call resolution rates. . – Steve Bederman, President of NobelBiz On Engati CX Podcast Listen to the full podcast.

Call Center 52

Call Center Contact Center First call resolution Construction 52

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. Irrespective of the scale of your business (small, medium, or large) or the space (healthcare, banking, education, retail, or e-commerce) you operate in, there is a call center software solution for everyone. billion in 2020 is expected to grow at a CAGR of 21.1%

call center software 52

call center software Call Center Interactive Voice Response Analytics 52