JivoChat

JUNE 9, 2021

Today’s world of digital marketing is robust and diverse. This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. One technology leading the way online is chatbot marketing. What is Chatbot Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

JustCall

APRIL 3, 2023

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. They are also saved from the effort of checking if the call is picked up by a real person. Better Personalization A modern auto dialer app can be programmed with additional information about the consumer.

Sales 52

Sales CRM Call Center Personalization 52

Select VoiceCom Blog

JANUARY 3, 2023

The country holds 10-15% of the global BPO market Numerous employees working in the outsourcing sector also allowed the Philippines to hold 10- 15% of the global BPO market. Due to their educational background and the volume of workers, the Philippines currently holds the largest market share for offshore customer service.

outsourcing 52

outsourcing Business Process Outsourcing Government Education 52

Netomi

FEBRUARY 21, 2024

These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. As 90% of customers rate immediate responses as important or higher when they have a question, speed and accuracy are of greatest importance.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

NobelBiz

JULY 4, 2023

In today’s competitive business landscape, customer service plays a pivotal role. According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). One such technology is Automated Interaction Summaries.

Call Center 52

Call Center Contact Center First call resolution Construction 52

TechSee

SEPTEMBER 21, 2021

This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation. Negative customer service perception. Factors Affecting the Cable Digital Transformation. Become a smart-home player .

Advertising 41

Advertising Entertainment Self service Banking 41

Call Experts

MAY 20, 2021

For many years, the outsourcing market has grown, and services have become more easily accessible. Back-office services: accounting, infotech (IT) services, personnel (HR), attendance tracking, employee call-out solutions, quality control, and payment processing. IT management and services. Research studies.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Outbound sales Surveys 52