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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Today’s world of digital marketing is robust and diverse. This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. One technology leading the way online is chatbot marketing. What is Chatbot Marketing?

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

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How to Find the Right Remote Support Agent

Nicereply

In fact, by 2028, 73% of all teams will have remote workers. The good news is that many newbies willing to make a remote career are actively entering the workforce market. Nevertheless, to hire, onboard, and retain a great customer support agent may bring numerous challenges. Why Do These Qualities Matter?

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What is business process outsourcing and can it save me time?

Call Experts

For many years, the outsourcing market has grown, and services have become more easily accessible. Back-office services: accounting, infotech (IT) services, personnel (HR), attendance tracking, employee call-out solutions, quality control, and payment processing. How does outsourcing support my business?

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Revolutionizing Guest Services with Chatbots in the Hospitality Industry

Netomi

These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. Their ability to offer round-the-clock service, multilingual support, and instant responses places them at the heart of customer service innovation in this sector.

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TOP 30+ Customer Experience Statistics to Know in 2023

Nicereply

Your ability to create a powerful customer experience greatly impacts the number of customers that buy from you and keep buying from you. The success of customer loyalty programs, word-of-mouth advertising, and even employee retention can be attributed to how attentive your customer service is.

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Don’t Let Challenges Sink Your BPO! Navigate with HoduSoft

Hodusoft

As per a report , the global BPO market size was valued at $221.5 from 2021 to 2028. Among the global industries, the commercial sector dominates the BPO market with over 60% share. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.