A Positive Customer Experience by Tailoring Communications

CSM Magazine

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Within a decade, consumers will also be shopping using VR headsets, combining the experience of real-life store shopping with the comfort of home. Customer Service Articles

Contact Center Predictions in Three Sizes

Contact Center Geek

Small Artificial Intelligence will revolutionize customer care, but, in the near-term it will not be from bots with human sounding voices and personas , but with technology that helps frontline team members navigate complex resources or determine effective responses.

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Cloud Phone System for Remote Teams | Maintain Business Continuity

JustCall

Cloud telephony ensures that the remote working model does not cause any compromise on the overall customer experience. Most importantly, how will you retain your customers? . It is anticipated that by 2028, 73% of teams will work remotely. More importantly, the cloud-based phone system allows you to stay connected with your clients and customers. Meanwhile, customer support teams can also sustain their workflows, from anywhere, at any time.

Beauty in Imperfection

C Space

their customers. In 2028, will brands seek new avenues for growth because their sponsored posts keep getting ignored, or because their TV adverts become cringe-worthy comedy relics like a laugh track? Customers Choose Real Over Fake. Customers Choose Real Over Fake.