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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience. Here are my top five picks from last week.

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Get Your Chatbot GDPR-Ready with Automated Testing

Cyara

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

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Get Your Chatbot GDPR-Ready with Automated Testing

Cyara

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

By using smart contracts, AIA aims to automate and expedite claims settlement, reducing administrative bottlenecks and improving customer experience. forecasted between the years 2023 and 2028, the trajectory points toward substantial integration and advancement of blockchain technology within insurance processes.

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The need for CX

TMP Direct

One area of a company that has the biggest impact on a company’s growth and success is customer experience. CX has grown in recent years to become a primary driver of growth, customer satisfaction and employee engagement. The size of the US CX industry is expected to grow 15% annually from 2021 to 2028.

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53 Impressive Generative AI Statistics You Need To Know

Netomi

The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently. trillion by the year 2030 – Enterprise Apps Today The projected annual growth rate by the year 2027 is 33.2% – Enterprise Apps Today Generative AI market valued at $8.65