Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Contact Center Geek

NOVEMBER 6, 2018

Small Artificial Intelligence will revolutionize customer care, but, in the near-term it will not be from bots with human sounding voices and personas , but with technology that helps frontline team members navigate complex resources or determine effective responses. For your reading pleasure, a small, medium, and large prediction.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

The Petrova Experience

NOVEMBER 22, 2023

Billion by the end of 2028.” Credit card companies are creating airport lounges and curating airport lounge experiences as differentiators for their customers. In turn, they are aiming for customers to make more of a commitment to them through increased utilization and greater loyalty.

Transportation 52

Transportation Airlines Marketing Technology 52

BlueOcean

SEPTEMBER 27, 2021

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 billion to $27.12

Customer Experience 71

Customer Experience B2B B2C Contact Center 71