JivoChat

JUNE 9, 2021

Marketers all around the world are opting for this kind of customer connection automation. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. It’s a fact: today’s customers want real-time and on-demand information from businesses. Conduct surveys.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. This ultimately impacts the quality of the customer service they provide. By automating the dialing process, dialers can connect agents to customers quickly, reducing wait times and keeping agents engaged.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. About 68% of consumers say they would pay more for a product or service from a company that has a reputation for great customer service. during the forecast period 2022-2028.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Poor Customer Experience Offering excellent customer experience is undoubtedly the most important thing for businesses including BPOs to maintain their reputation, retain customers, and attract new business. As per a report , the global BPO market size was valued at $221.5

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

JustCall

MARCH 9, 2023

billion , from 2022 to 2028, with a CAGR of 21.8%. Considering the value it adds to businesses planning to scale, it’s no wonder that major industries are embracing conversation intelligence to improve their customer experiences. The global market for conversation intelligence platforms is projected to reach $18.4

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

MARCH 24, 2020

Cloud telephony ensures that the remote working model does not cause any compromise on the overall customer experience. It is anticipated that by 2028, 73% of teams will work remotely. Any profit-making business would want to ensure that they don’t turn away any customers. Responsive Customer Service with SMS Bots.

CRM 72

CRM Analytics Sales Enterprise 72