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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

In 2010, there were 105 million customers with pay-TV; today eMarketer estimates that there are 74 million paying households and expects that number to drop another 10 million by 2023. Negative customer service perception. In addition, cablecos can use their subscribers’ data to boost their advantage with advertisers.

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Marketers all around the world are opting for this kind of customer connection automation. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. Chatbot marketing drives many advertising and selling strategies. Chatbots improve customer service.

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TOP 30+ Customer Experience Statistics to Know in 2023

Nicereply

According to many studies and surveys, customer experience is a key part of any company’s success. Your ability to create a powerful customer experience greatly impacts the number of customers that buy from you and keep buying from you.

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Beauty in Imperfection

C Space

Marketing (and advertising) has a perfection problem. Just like how Nike decided to feature Colin Kaepernick as the face of their new advertising campaign, two years after he famously refused to stand for the US national anthem in protest of police brutality. 5 Retailers With the Best Customer Experiences of 2018.