What’s Everyone Talking About in Customer Experience Today?


Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 In particular, we were interested to see that in 2020, text analytics accounted for 41% revenue share.

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Brouhaha in Broadcasting: The Cable Digital Transformation


McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. The cable industry is at a crossroads.


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What is business process outsourcing and can it save me time?

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Back-office services: accounting, infotech (IT) services, personnel (HR), attendance tracking, employee call-out solutions, quality control, and payment processing. According to CGS Inc , in a survey of nearly 200 business, they found: .

Chatbot Marketing: 11 Actionable Use Cases (With Examples)


In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Conduct surveys.