Call Experts
MAY 20, 2021
Back-office services: accounting, infotech (IT) services, personnel (HR), attendance tracking, employee call-out solutions, quality control, and payment processing. Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding.
Netomi
AUGUST 16, 2023
Here is a compilation of thought-provoking Generative AI statistics.
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TechSee
SEPTEMBER 21, 2021
McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.
JivoChat
JUNE 9, 2021
In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Conduct surveys. Most customers expect immediate responses.
BlueOcean
SEPTEMBER 27, 2021
Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 In particular, we were interested to see that in 2020, text analytics accounted for 41% revenue share. The large majority of B2B companies use surveys, while B2C conducts user interviews. billion to $27.12
JustCall
MARCH 9, 2023
billion , from 2022 to 2028, with a CAGR of 21.8%. With CI technology, you can rest assured that all (100%) customer interactions are accounted for and recorded, leaving no room for error. Facilitates sales revenue projection based on analysis of trends and market surveys, and historical sales data.
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