BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 In particular, we were interested to see that in 2020, text analytics accounted for 41% revenue share. The large majority of B2B companies use surveys, while B2C conducts user interviews. billion to $27.12

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

JustCall

MARCH 9, 2023

billion , from 2022 to 2028, with a CAGR of 21.8%. With CI technology, you can rest assured that all (100%) customer interactions are accounted for and recorded, leaving no room for error. Analytics and Benchmarking A conversation intelligence platform will pull data from your calls, emails, and other customer interactions.

Coaching 52

Coaching Sales Chatbots Analytics 52

JivoChat

JUNE 9, 2021

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Conduct surveys. Most customers expect immediate responses. Source: Jenny.

Chatbots 52

Chatbots Marketing Upselling Surveys 52