Anexa BPO

JANUARY 3, 2021

billion by 2027, expanding at a compound annual growth rate of 8%. While originally BPO applied solely to manufacturers who would outsource large segments of their supply chains, in recent years BPO has become prevalent among areas such as telemarketing, social media marketing, customer retention, tech support and more.

outsourcing 52

outsourcing Business Process Outsourcing Telemarketing Customer retention 52

Kayako

APRIL 1, 2022

billion by 2027. This growth increases the importance of providing a consistent customer experience across channels to deliver eCommerce customer satisfaction. One way customers define convenience is the ability to complete a transaction across platforms. Purchases Across Channels.

Sales 90

Sales Personalization Upselling Chatbots 90

OctopusTech

NOVEMBER 21, 2022

Business owners can increase their client’s experience, lower additional costs or charges in payment methods, decrease cart abandonment rate, and improve their customer retention rate by choosing the best payment gateways for their eCommerce store.

Banking 62

Banking Accountability Abandon rate APIs 62

JustCall

NOVEMBER 16, 2022

billion globally by 2027. Let us look at some of the key benefits that call centers can derive from eLearning : Increase Customer Loyalty. Customer retention is a key driver of business expansion. Benefits Of e Learning For Call Center Agents. 2 out of 5 Fortune 500 companies use eLearning solutions.

Call Center 52

Call Center Consulting Consulting Education 52

SmartKarrot

APRIL 21, 2022

The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The leader adapts the company with the customer in mind.

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10

SmartKarrot

APRIL 21, 2022

The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The leader adapts the company with the customer in mind.

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10