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What never changes in Customer service

CCNG

Customers still like to talk to people! In the late 90s, I thought I would get rich by eliminating humans in customer service. Gartner says by 2027 chatbots like Chatgpt will answer 25% of all contacts. Customer service is still a game of defense There is a lot of advise on how to improve customer service.

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead.

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Chatbots: Empowering Customer Service Amid Turbulent Times

TeamSupport

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.

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How AI can benefit your customer service in 2022

Nicereply

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. It’s time for AI to continue evolving and boosting the customer service experience. AI offers personalized products and services. Customers love self-service.

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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

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Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience

Netomi

The Importance of the Customer Experience (CX) in Gaming. Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to the games they know and love. Thousands of commenters chimed in , and many posted harsh comments related to the gaming company’s customer service.

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How to Use AI Text Messaging for Customer Service and Sales

JustCall

billion by 2027. Of course, text messages do not offer room to send heavily detailed resolutions or step-by-step guides, but you can always offer links to a bouquet of support options to aid and assist the customer. You can also set a trigger SMS campaign to capture customer feedback on the support experience.

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