article thumbnail

Call Centre Customer Service Statistics and Trends to Know

Select VoiceCom Blog

Call Centre Customer Service Statistics and Trends to Know The Role of Call Centre Customer Service Call centres cover various tasks, including customer care, assistance, troubleshooting, or simply forwarding calls. They serve as the front line of your company in providing excellent customer service.

article thumbnail

E-commerce Statistics You Should Know in 2021

JivoChat

billion by 2027, up from $365.5 Retailers should pay closer attention to the customer’s experience and implement technologies that help show users how they can track their orders, because 67% of consumers want to know where their order is , from the moment they make their purchase until they receive it. from 2017 to 2022.

Banking 52