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5 Ways to Improve Operations Management While Saving Costs

aircall

Certain micro inefficiencies that add up—like admin between sales prospects and customer interactions—can go undetected or unchallenged year after year. According to a recent commissioned Forrester Consulting study, The Total Economic Impact™ of Aircall, a composite Aircall customer recovered $31.7K But don’t fret. That’s a lot!

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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Gig customer service: Can it really work?

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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% This allows them to provide more personalized service and support. billion in 2022 to USD 19.7

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How Effective Is eLearning For Call Center Training & Operations?

JustCall

Highly interactive, consulting-based, and highly regarded eLearning call center training helps you fill the gaps created by these difficult times. Develop Call Center eLearning personalized programs that amplify the strengths and eliminate the weaknesses of trainees. Encourage the overachievers to lead the team by example.

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Brand Move Roundup – September 29, 2020

C Space

Amazon is unveiling its own palm recognition technology today that will be used initially to turn your hand into a personal credit card inside the company’s physical retail stores. billion by 2027, up from being a $8.27 Tesco is to become the first UK retailer to set a sales target for plant-based alternatives to meat.