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DMG Consulting Releases 2023 – 2024 Interaction Analytics for the Enterprise Report

DMG Consulting

The importance, value, and benefits of IA cannot be overstated and are well-known in contact centers, where these solutions are regarded as essential,” said Donna Fluss, President of DMG Consulting. DMG projects the IA market to grow by 10% in 2023 and 2024, and by 9% in the following three years, 2025 – 2027.

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Davies Consulting underscores this sentiment with its research indicating that 80% of organizations agreed that 20-50% of customer service will be made up of freelance customer service experts by 2025.

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5 Ways to Improve Operations Management While Saving Costs

aircall

According to a recent commissioned Forrester Consulting study, The Total Economic Impact™ of Aircall, a composite Aircall customer recovered $31.7K When we commissioned Forrester Consulting to discover the business impact of Aircall’s cloud-phone telephony, here’s what we found. One of those systems is phones.

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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

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Guest Post: Understanding Digital Customer Experience in Retail Industry

ShepHyken

A personalized approach to customer issues, consultative product advisories based on customer needs, and brand advocacy make the post-purchase brand experience special. . Brand care experience . Retailers must understand that customers do not see digital channels the same way as they do. Imperatives for New Age Retail.

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Industry Report: State of the Contact Center 2022

Fonolo

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Here’s what Nerys Corfield, Director of Injection Consulting, says about contact center technology for 2022: “Without a doubt, 2022 will see a continued migration to the cloud.

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3 Emerging Call Center Markets to Consider in 2021

Outsource Consultants

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Let Outsource Consultants help! Contact our expert advisors for a no-charge consultation on your location of interest. Curious about call center facilities in Guyana, Cairo, South Africa, or elsewhere?