DMG Consulting Releases 2023 – 2024 Interaction Analytics for the Enterprise Report
DMG Consulting
AUGUST 10, 2023
The importance, value, and benefits of IA cannot be overstated and are well-known in contact centers, where these solutions are regarded as essential,” said Donna Fluss, President of DMG Consulting. DMG projects the IA market to grow by 10% in 2023 and 2024, and by 9% in the following three years, 2025 – 2027.
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