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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead.

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4 Point of Sale (POS) Trends to Look for in 2023

CSM Magazine

At the same time, global e-commerce sales are expected to reach $6.4 To keep pace with the ever-changing customers’ demands, online businesses are migrating towards cloud-based POS solutions. A point-of-sale system is a valuable alternative to a traditional cash register. billion by 2027. trillion by 2024.

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How to Start a Call Center: A Complete Guide

Hodusoft

billion by 2027. Or do you intend to provide customer support or customer service? Some people do the same to provide excellent customer service and offset negative impacts on their revenue resulting from poor customer service (businesses in the U.S. billion in 2020.

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A Complete Guide to Setting Up a Call Center

Hodusoft

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. The people who answer incoming calls or make outgoing calls are known as customer service representatives. How does a call center work?

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AI for Sales: The Ultimate Guide

JustCall

Artificial intelligence (AI) in selling has changed the form and function of the sales department for good. AI is changing how sales reps contemplate every part of the cycle, from the first interaction to the end close. Traditionally, B2B sales teams worked in a linear manner. What Is Artificial Intelligence in Sales?

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The Evolution of Speech Technologies and the Influence on CX – Part 2

Noble Systems

Voice Technologies encompass a broad scope, from speech and analytics engines, IVR, and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize NLP, NLU, NLG, AI, and more. Speech analytics is another branch of speech technologies. What was said on this call?

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VoIP: A Complete Guide to Voice over IP Calling

JustCall

Given this rampant popularity, it should come as no surprise that the VoIP market is slated to grow at a CAGR of 15% and achieve a valuation greater than USD 95 billion for the forecast period 2021 to 2027. Call Monitoring and Analytics. It can be useful to gain customer insights and also to train agents. Do Not Disturb (DND).

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