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Moving to the cloud – Call centre tech migrations

Spearline

A recent AVANT “6-12” report focusing on CCaaS notes that the CCaaS market currently accounts for more than $3 billion in global sales. billion by 2027. One survey notes that responding CIOs indicate their use of on-premise applications dropped by more than 40% in 2021. Projections suggest that sales reach $10.5

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Guest Post: Understanding Digital Customer Experience in Retail Industry

ShepHyken

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. . Therein, sensors in the shopping carts automatically scan items placed in the cart, and shoppers’ accounts are charged as they leave the store.

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Rising Stars in the BPO Industry: The Best Outsourcing Countries

Select VoiceCom Blog

India The world increasingly demands work from industries like IT, software development, and accounting. The country’s robust manufacturing sector accounts for 28.7% The country has a projected gro w th of 13.47% by 2027. Revenue for IT outsourcing in 2023 was at US $8.81 year-on-year.

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53 Impressive Generative AI Statistics You Need To Know

Netomi

trillion by the year 2030 – Enterprise Apps Today The projected annual growth rate by the year 2027 is 33.2% – Enterprise Apps Today Generative AI market valued at $8.65

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Industry Report: State of the Contact Center 2022

Fonolo

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Not only is this above the average call center agent’s pay scale, it’s also incredibly stressful and accounts for last year’s dramatic increase in agent attrition.

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Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce

Netomi

million by 2027. This lack of a steady income means that these workers struggle to access investment accounts, loans, insurance and other financial products, which also means they are likely to face difficulties when paying for unexpected emergencies, such as costly medical treatments. million in 2017.

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Shopping For The Best HVAC Phone Answering Service? Check This Top 7!

Call Experts

With the projected global heating and cooling market in 2027 at 288 billion dollars , finding scalable processes for answering every call is essential for any HVAC business owner. With a smaller account, you probably don’t have as many calls coming in, so there’s less work for an HVAC phone answering service to do.