article thumbnail

What never changes in Customer service

CCNG

Gartner says by 2027 chatbots like Chatgpt will answer 25% of all contacts. Every fancy company with the smartest people have predicted the death of the voice channel in the contact center and it is still the number one channel. This prediction will likely be wrong. Customers will always want to talk to humans.

article thumbnail

Increase Market Share Quickly with Cisco Specializations and GTM Tools

Cisco - Contact Center

Your Managed Services opportunity with Cisco is exploding, with a total addressable market of $161 Billion by 2027. Within that, the SMB segment is growing 1.6 times faster than other segments.… Read more on Cisco Blogs

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Contact Center AI Maturity Model

MiaRec

Overall, Gartner estimates around 3% of interactions will be handled via CC [Contact Center] AI in 2023, growing to 14% of interactions in 2027." However, we are still far away from a future of fully AI-run contact centers.

article thumbnail

Harmonizing Humans and Artificial Intelligence in the BPO Industry

Helpware

billion in 2022 to a whopping $407 billion by 2027 , the gravitational pull towards integrating these technological marvels becomes undeniably compelling. With the AI industry’s trajectory aiming sky-high, from $86.9

article thumbnail

Chatbot Revolution: 75% Of GAP’s Queries Streamlined by Kommunicate!!

kommunicate

trillion by 2027. Last Updated on July 2, 2023 The global E-commerce market According to Statista, the global E-Commerce market is expected to grow by 11.9% to reach a market volume of $5.47 Forbes says 20.8% of all retail purchases will take place online by 2023. The pandemic, people’s changing shopping preferences, and increased internet [.]

article thumbnail

How Customer Service Can Be Improved Through NLP

Helpware

million in revenue by 2027. Chatbots are reshaping the way organizations gather valuable data and communicate with customers. A lot of industry leaders are wondering how it is possible to improve customer service with NLP. The global chatbot market is set to reach US$ 454.8 To put that into perspective, that number was just US$ 40.9

article thumbnail

Webex Contact Center as a Service Available Through Technology Service Brokers

Cisco - Contact Center

billion by 2027. It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer. According to Future Business Insights, the global Cloud Based Contact Center Market is projected to reach $56.75