CCNG
MARCH 15, 2023
In fact, by 2026, Gartner predicts that 75% of customers will call service lines due to loneliness — not because they have a customer service issue. In a survey of over 20,000 respondents, it was found that 33% of the worldwide population experienced regular feelings of loneliness.
Spearline
APRIL 18, 2019
between 2018 and 2026. million by 2026. Despite concerns and issues, we’ve also discussed how 61% of contact centres surveyed are already using the cloud, or in the planning/consideration stage of doing so, which certainly backs up the projected growth of the cloud telephony market by Transparency Market Research.
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Callminer
DECEMBER 17, 2019
A survey of global contact center industry leaders carried out from November to December 2016 found that some 66 percent of their organizations were located in the U.S.” billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026. A surprising number of call centers are headquartered in the U.S.
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. According to a recent PWC survey, customers value : Speed. The cost savings AI offers makes the move to more automation inevitable. By 2031, the savings could grow to $240 billion. Convenience. Friendly service.
delighted
NOVEMBER 19, 2019
However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. What retail survey questions should you ask? Knowing what to ask is as important as surveying in the first place.
Netomi
NOVEMBER 21, 2022
In a Gartner survey conducted in late July/early August 2022, CFOs and financial leaders were asked about their strategies to combat inflation thus far, and looking ahead toward the rest of 2022. Conversational AI, as Gartner pointed out, is expected to reduce contact center agent labor costs by $80 billion by 2026!
24-7 InTouch
FEBRUARY 7, 2023
In fact, Gartner predicts that by 2026, 25% of people will spend at least one hour a day in the metaverse for work, shopping, education, social and/or entertainment. It’s expected that 30% of organizations will have products and services ready for the metaverse by 2026. The reality of an integrated metaverse is closer than ever.
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