Fonolo
JANUARY 17, 2023
If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is changing CX in the contact center. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. What Do Customers Value in CX?
Playvox
APRIL 4, 2023
Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Burnout Burnout is at the heart of poor emotional well-being in a contact center.
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Hodusoft
OCTOBER 14, 2022
5 Ways to leverage eCommerce Contact Center Software to improve CX. trillion USD by 2026. The e-commerce contact center has been realized as one of the most powerful tools in this battle. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success.
Balto
FEBRUARY 6, 2023
With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.
Spearline
JANUARY 13, 2022
billion in 2026. All the feedback and stats point to huge savings for companies moving from PSTN to VoIP/SIP. This can demonstrate the performance of the new and old system and its impact on your end customer experience, for example in global contact centers. billion in 2021 to $102.5
Lumoa
NOVEMBER 17, 2022
Collecting customer feedback. Companies can tailor their CX by listening to customers and following consumer feedback. A customer feedback strategy is critical for providing the perfect online CX.” – Andrew Gonzales, President at Business Loans. . Website speed tests. Multiple customer support options.
Netomi
NOVEMBER 21, 2022
Conversational AI, as Gartner pointed out, is expected to reduce contact center agent labor costs by $80 billion by 2026! What’s more, to capture the real voice of the customer (VoC), indirect/direct feedback is on the rise. Here is where the opportunity for automation and conversational AI comes into play.
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