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Industry Report: State of the Contact Center 2022

Fonolo

They compare your service and customer experience to the best companies…Amazon, Apple, and other iconic brands. Agent Engagement is Vital to Customer Experience. COVID was hard on call centers and their agents. – Shep Hyken, CS & CX Expert.

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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business.

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Redefining the Future of Enterprise Contact Center Solutions

Balto

They also provide you with actionable insights that drive your decision-making and help you build a customer-first culture in your contact center. Providing a seamless customer experience is a pressing challenge that many contact centers are still struggling with.